Wendy's — Restaurant in Pomona

When ordering my food, I requested fresh food. I was told I would get fresh food. Emily took my order & had an issue with me coming back and asking for the drink I wanted due to their machine being empty. She gives me old food. I tell her the food isn’t fresh as requested. It’s not even hot it’s warm. She says “that’s because it’s been out for a while.” so, when I request fresh food, that means give me something that’s been sitting “out for a while?” I gave her the fries back. I tried handing them to her in her hands, but it was like she didn’t want to take them back, so I held them in mid air, and then she finally took them back.. I wanted to hand them to her. She then takes them and dumps the fries that I give back to her into the fryer and tries to give them to me again. I asked her “are those the same fries I gave you?” She says “yes.” I then askfor a refund because now you’re being very disrespectful and not giving me what I’m paying and asking for. She refuses to give me a refund. Another employee begins to make fresh fries. While that is happening, I asked Emily for a carrier for all four of my drinks. She has an attitude doing that. She takes her sweet time and does other things besides giving me a cupholder which would’ve took her all of two seconds. So I leave the drinks on the counter. I come back I see the cup holder, and I also see my drinks scattered across the counter. I noticed how differently she was treating the other ethnic groups of customers than when it came to me and my sister who are of color. If this employee has an attitude against certain ethnicities, then maybe she should be sweeping and cleaning tables or be fired. Instead of working the register where she encounters customers of different ethnic backgrounds. I absolutely do not like the way that me and my sister were treated by her. Especially since we came in with a positive attitude and we said “hello how are you?” before we ordered our food. I’m not sure if you guys get that many colored customers. however, that shouldn’t matter and differ how we are treated as paying and respectful customers. I would like a refund for my meal. The first act of disrespect, I asked for a refund and Emily refused to give it to me. My sister brings back her food that isn’t correct, nor fresh and requested a refund and it still wasnt given. I found out when I got home that I was given spicy nuggets instead of regular again,...

Very disappointed in this location. I hardley ever eat here, its just not as appetizing, and after my last visit, it just assured me. There was nothing wrong with the food. It was actually good. The service was just horrible x not only for me, but for other people that were waiting there too. I had made my original order thru the drive thru and they didnt give me my whole order so I turned it around. Mind you, they werent busy at all. So I go inside to ask for my missing food. The cashier was helping a person who was upset that the cashier didnt apply a coupon he gave him, and they had him waiting for a long time. Finally they helped another man infront of me and he was getting bad service, and there comes my turn and the cashier asked me to go to the 1st man to have him go back up and get his money back from the coupon. The man was older so I went and told him and the man was clearly upset and didnt want to get back up from eating his food to go and get what he was supposed to get discounted originally. Then they took a long time to give me food that was already supposed to give to me. It was just a mess. I will just stay away from here. Not...

Their childish marketing finally got to me and I tried Wendy's for the first time in over 10 years. I was very pleasantly surprised with their $4 meals. I had the cheeseburger deluxe meal and thought it was delicious. While I was there waiting for my order I noticed an ad for a Smokey mushroom burger that sounded so good. I decided to go back the next day for that. When I finally got it home and took a bite I felt very let down. It was so bland. I should have just ordered another 4 dollar meal instead. It was way cheaper and more tasty. I haven't been back since. At least at McDonald's I know what to expect. Nothing against Wendy's itself but I find Kurt Kane's marketing strategy very irritating. I want to hate Wendy's but the people working here are too nice. Probably the friendliest I've ever come across at any day food place. Totally different from the company's...