Anne Marie's Pizza & Wine Co.

Been a customer of this business for years. From when they first opened and owned the Annie’s in Coral Springs and then now when they’ve come back and opened Anne Marie’s. When you first opened Anne Marie’s in Coconut Creek your food was AMAZING. No one could match your quality or the taste. As expected once you open more restaurants and become busier you lose a little quality and service here and there. I always give the benefit of the doubt and never give a review based on one bad experience. BUT after several bad experiences it seems like the right time to express my frustration with you. After closing down your Coconut Creek location and only having Margate and Pompano to order from, I began to order from the Margate location. I ordered from Margate 10-20xs and almost every time there was an issue. The last issue I had with them was placing a very basic order for a Sicilian pizza with onion and pineapple. That pizza came with every topping on it and was over cooked. After calling the Margate location to express my disappointment I was told it was lost in communication and all I was offered was an apology. Fast forward to last night 12/15/23 at the Pompano location. I live in Coral Springs and have traveled to the pompano location several times since Margate could never get it right and have since been sold to another owner. I’ve had several visits to the Pompano location and almost every visit was perfect. The wings are always spot on, service is decent even though it’s never usually more than 4-6 tables of people. Last night I went in hopes to have another great experience and meal. Talk about disappointment! I placed a dine in order for wings and a Sicilian pizza with onions and pineapple. The waitress that took the order even repeated the toppings and stated, “just those 2 toppings?” I said correct. 30 minutes later the pizza comes out and once again I receive a supreme Sicilian with every topping. I advised the waitress this wasn’t our pizza and she took it back to the kitchen (which we were sitting right next to and could hear the entire conversation). The waitress proceeded to inform the cook that she did indeed mess the order up and entered it as a supreme pizza. What happened next was mind blowing. Instead of deciding to cook a new pizza and owning the mistake a female worker which I'm assuming was the manager on duty that night, came to the front and told the cook and waitress “scrape the toppings off and just put the toppings that they asked for on”. I was appalled that this was even thought of. Your job as a restaurant is to provide service and quality for paying customers. Your resolution to the problem that was created by your restaurant was to “scrape the wrong toppings and cheese off” and put the “original asked for toppings on?!?!?”. I then expressed my frustration with the waitress and informed her I want a new pizza, not the scraped incorrect version. The waitress assured me that a new pizza was being made. Like I stated above, we were sitting directly next to the kitchen and could see everything going on. The cook and manager were scraping the toppings off and replaced them with the correct toppings, more sauce and more cheese. The pizza was then place back in the oven to cook. The pizza was then brought to our table and the waitress was extremely apologetic. When I looked at the pizza, it was obvious that it was the same pizza with the correct toppings. This time the pizza was overcooked on the sides “since it was reheated” and the toppings weren’t even cooked and cheese was 1/4 of the way melted. Onions were cold, pineapple was cold. Instead of sending the pizza back and causing more issues and wasting time, we ate a couple slices and had them throw the rest away. This was by far the most unacceptable option that your restaurant decided to choose in order to resolve an issue. This left a bad taste in my mouth and to be honest I will never come back to your restaurant. You as the owner were not there because if this was the case I would’ve seen you. We witnessed the toppings being removed.