Lou's Giant Subs & Deli — Restaurant in Pompano Beach

Since there are truthfully not enough places to buy hot subs from locally, we decided to give Lou's a try. After looking over their menu online, their French Dip really stood out above the other hot sub choices, (which incidentally are not many.) Business at this time of day is considerably slow, maybe mostly because there just aren't too many buying subs at this hour of the day? It's pretty straightforward decor inside, about what one would expect from a sub shop. You do have the option of eating in if you would like but we're pretty sure bad rap music over the speakers is not going to appeal to everyone ;) We decided it'd be a better idea for us personally to get our orders to go. As we approached the counter, we were welcomed by creepy stalker stares from a guy standing at the meat slicer, (what is it about South Florida that seems to go hand in hand with staring? Learn some manners, people!) Note: there is an order line and pickup line. We placed our order for two 12 in. French Dip subs but ringing up the order seemed to perplex a ponytailed guy at the register, to the point where we questioned whether or not the French Dip sub was something they actually make. At around $12 per sub, we felt like we were about to be amazed by the taste alone. The meat slicer /sandwich maker guy started slicing the roast beef for our subs and began gravitating between the bread warmer and grill. Note: Hey, Raul the meat slicer- take our advice and refrain from picking up scraps of meat left behind on the slicer and eating them with the same gloved hand you make sandwiches with. Gross! That alone almost made us want to get our money back and hightail it out of there. While we were waiting, there was a very nice woman who was also working behind the counter, assisting the guys. She said she has worked there for about a month. Note to nice woman-you need to get out of there and to a better workplace environment. You have too much going for you customer service wise to be wasting it at this place. We finally received our order, placed in a cardboard box with the containers of au jus and off went. The subs were wrapped individually in aluminum foil which kept their warmth mostly til we ate them. What we experienced in their idea of French Dip subs/sandwiches was a roast beef sub with melted provolone on a typical sub roll served up with an au jus that tastes more like Italian dressing and some spices thrown together to dip the sandwich in. Hey Lou's Giant Subs! You got the French Dip all WRONG! First off, it's Swiss Cheese, not Provolone that's supposed to be on a traditional French Dip. Secondly, au jus is something that is a light gravy that comes from the meat as it is cooked. So, in a nutshell, we paid nearly $25 for roast beef sandwiches that while the amount of meat portions per sandwich were decent, the overall result was a joke. My fiancee said we would've been better off going with Arby's French Dip and for less money to boot. This experience also makes us yearn for Larry's Giant Subs back home in Georgia. It may be a problem for most restaurants I review simply because we come from Athens, GA and being UGA town, they know how to do food right ;) We won't be returning to Lou's, based on our...

Wow, I went in today to order some food from Lou’s, just starting my day on Wednesday, August 13, 2025. The woman who is an employee at the front counter, she was cutting meat about 12:00 pm when I came she was rude and nasty. She angrily threw my food in another container, when asked if she could please put in a bigger container like she was preparing food for dog. I looked at her , I didn’t say nothing. I was about to leave the food right there, and buy lunch somewhere else where I am appreciated as a customer.

If a customer asked for you to please make the order right on how they assist, then it should be made right; according to that customers satisfaction. Not give the customer attitudes, instead. Any restaurant can have good food all they want, but if they have bad customer service, then the food is just as bad.

Also the other employee present refused to finish and fixed another part of the order, when the cashier asked for it to be made. The cashier had to stop assisting me and go finish my order herself.

I refused to be a rude customer, like some Lou’s employees. The cashier she was the most pleasant and courteous employee. Please work on your customer service skills, and learn how to respect your customers. If it’s not for your customers, then there will be no business, the employees no pay checks. Please remember we as the customer and I decided to come and bring you business, we could have decided to do business somewhere else; besides at Lou’s.

Learn how to appreciate your customers and value them. They are keeping your business open...

Ordered pickup for an office over the phone which is 20 minutes away. The woman on the phone who took the order sounded like this was her first day on the job, being yelled at from the background for obviously taking incorrect notes of the order. We go, pay, pick up and drive 20 minutes back to the office. All the subs are incorrectly made. The pressed sandwich not pressed, the "super Italian" missing lettuce tomato onion, so basically just meat and peppers. Honestly thats not the reason for the review. Mistakes happen, fair enough. The issue here is that when we called to let them know they insisted we bring back the food! Even after the "cook" acknowledged the mistake, clearly heard in the background of the phone call. Why would you need the food? are you going to re-sell it? We are 20 minutes away and hungry. We obviously ate it. You know it was made wrong, whats the point? Further inconvenience the customer? Ya thats smart. Great business practice. The manager is pompous and cocky quoting "our company policy is you bring back the food and we will give you a refund". I honestly do not understand how that makes a lick of sense. Here is the thing, American Express is giving us the money back either way. they really do not care lol. The only thing at this point that is sad is they lost a customer over something they 100% know and acknowledged was their error. Good luck Lou, your staff are short sighted and...