Court Street Cafe — Restaurant in Port Allen

Went in Sunday 4/3/22 around 9:15 am. Has to be the worst experience I’ve ever had in by 25 years being around the restsurant industry as a consultant. First the food took way to long. So long in fact we witnessed an older gentleman get up mad and say he doesn’t want his breakfast anymore. So the waitress took his french toast back to kitchen. To which the manager on duty announced that if the kitchen needed a french toast order just use it. 20 mins later another table gets up yelling and cussing.” It took this long and y’all still couldn't get it right “. Smh. Now to our food and service. Our waitress was nice but appeared to in the weeds. I had to get up to refill my own coffee. We ordered fried chicken biscuit with hash browns, white gravy. and veg omelette with a side of sausage. When the food came out 45 mins later. My fried chicken biscuit looked horrible with one very little piece of chicken nugget on it. The biscuit was rubbery. My fiancé's veg omelette had huge chunks of vegetables in it. To make it worst my hash browns took another 10 mins as did the side of sausage. I wish i was making this up. How is this place in business. The manager on duty mumbled. Im not dealing with attitudes today. Horrible customer service and horrible food. Geez it was as bad as it gets. If there was a neg 5....

So the food was delicious, and the people are sweet as can be… BUT… I (along with two others in my party) ordered a Seafood Combo which was supposed to include Catfish, Shrimp, and a stuffed crab… When our orders came out, there were no stuffed crabs… When I inquired about it, I was told “Oh we’re out of the stuffed crabs so we gave you an extra piece of fish”… I was like, well you should have said something because that crab was the reason I ordered what I did and if you had told me that, I would have just ordered a fried fish plate (at about HALF the cost)… They’re solution: give me a free $2 drink… That math don’t math…$30 for 3 catfish filets and 4 shrimp 🤦🏻

If you don’t have all of the items to complete an order, you give the customer a heads up and allow them to potentially select another entrée from the menu…

Also, there is absolutely ZERO reason that I should have to pay a credit card surcharge… Not a reason on this planet that when I just spent $140 on dinner that you can’t eat the $2 fee that the credit card processor charges you to accept a credit...

My wife & I went last week. I ordered the club sandwich & my wife got the crab cake sandwich. It took a really long time to get the food even though they were not very busy at the time. When the food did arrive, we were very displeased with what we got. They burned all the bread on the club sandwich (noticeably blackened), put way too much mayonnaise on it & the bacon was rock hard. My wife was expecting a fried crab cake but it looked like they tried to cook it on a grill top. It was discolored, mushy & tasted absolutely terrible. Pretty much the potato chips were the only thing edible on both our plates The waitress was more interested in yapping with the locals than waiting tables. After sitting there for almost 10 minutes with our plates piled up we practically had to stand up & flag her to come bring the bill so we could leave. Don't even get me started on the bill either... $23.00 for bad service & shitty food. We will not be going...