Blue Moon Ice Cream Shoppe — Restaurant in Port Austin Township

We stopped in July 5th and expected a bit of a wait as warned by a local. When we got in there was one group in front of us getting their ice cream so we just popped in line behind them. We saw a cash register and I made a mental note that it was in a strange place as people would have to wade through new arrivals to go pay for their ice cream after getting it. My son stopped me to ask what the bells were on the counter and I looked up and saw a sign (among a few other non descript signs) that explained to ring a bell when you give a tip. Once we waited in line to be served I was greeted with a "number 19?!" I didn't understand and asked the girl to repeat twice. Once finally hearing her I explained confusedly that we didn't have a number. I didn't know anything about a number and that I had never been there before and didn't know how they do things. She then explained we had to go back to the register and pay for our choices and then tell our flavors after. By that time the line had increased to overflowing out the door and we were displaced by at least 2-3 parties. Once returning to cash register I then saw the plain black font sign that explained to order first. While ordering I had repeated what we were getting at the very end to be sure the cashier got it all. Well turns out she didn't and we were short two cups and I wasn't about to go back and repeat the process. Positives: and why I gave it 3 stars. Very large portions (If you like super large portions - honestly I would prefer half the amount of ice cream and would even pay 3/4 the price). The pay first system DOES make sense. Ice cream was tasty. nice outdoor semi covered sitting area

Negatives: -You have to have a VERY clear way of explaining the pay first process to new customers (in a tourist town you will have many). A Letter sized paper with plain black font is not cutting it. It has to stand out so people don't have the same experience we did. -Maybe have the cashier repeat the order back to the customer to be sure they...

We headed up to Port Austin for the 4th of July fireworks and stopped into Blue Moon Ice Cream for a treat beforehand. Upon arriving there was a beastly line out front. We expected this and didn't mind the wait as we knew it was a holiday and the town was packed with people.

However, before entering the store an older gentleman and his wife cut the line. When we got in the store, the same older gentleman came out of the back room eating ice cream and when asked for help by another employee, told them no.

I obviously don't know who this person was but I can only assume the owner. If you happen to read this, Your establishment's line was wrapped around the corner and your staff was working their tails off. Tacky. Tacky. Tacky.

I gave the store a 5 star review because the staff inside were quick, friendly, and organized despite how busy they were. Of course we'll be back because we always stop in when we come by but I hope I don't have to wait in line for 25 minutes to be cut by the owner refusing to help...

Blue moon ice cream not only has amazing ice cream, offering 36 flavors, but they also went above and beyond catering our wedding. Noreen, the owner, let us come in and try all the flavors we wanted, worked with our guest list numbers & dietary restrictions to help plan the perfect offering for a wedding. She was probably the easiest person to work with out of all our wedding vendors! Then on the day of the wedding, she had the cutest set up, she made the decor match our color theme! AND she got us customized bride and groom cups. It was extra special and a memorable that we will cherish forever.

We ended up getting 4 flavors, had 2 staff members, and a ton of different Sundae toppings. It was a huge hit and our guests loved it! We had just the right amount of leftovers for us to continue to enjoy our sweet treat.

If you’re looking for a great ice cream and/or need someone to cater for a wedding definitely check them out!!!! 10/10 could not...