Dairy Queen — Restaurant in Port Lavaca

This is certainly a slower DQ than the norm, and I knew that going in. But man. Last night. 40 minutes for a 4 piece Steak finger basket. After doing the drive through I'm sitting in the parking lot with the other guys waiting for their order. One by one they go inside to ask for their order ( I assume they'd been waiting a while). I finally went in too, waited a while at the counter... and they messed up my order. Yes they fixed it when I asked, but I'm just standing around longer. On top of this, they weren't even very busy. There were no more than three tables occupied and a handful of cars moving through Drive Thru. There was no apology on the long wait time. Not that one's particularly necessary, just makes it harder to empathize with them. Regardless If I need a DQ fix in the future I'll drive the couple extra miles to the other location from now on.

update 8/16 It's been a week. I went to the other DQ in town and ordered the exact same thing. They had the sameish number of customers. Went through the drive through. From ordering until I got my food was right at 9 minutes. And...

Terrible service, got a burger with cheese they forgot to add the cheese. Asked to just add the cheese and give it back the lady put the whole burger in the microwave, I told her never mind I didn't want it cause I didn't want hot veggies. Asked for a refund and two people at the register like lil kids fighting over who does it cause they didn't know how to give a refund smh. I just told them never mind keep the money I'll call the owner or who ever runs that store this is not the first time this has happened but the last time. I'm from Austin and never have I experienced this, what sad is that they did nothing to try and fix the situation they just said ok and went on... I stayed in the store about 20 mins longer so my family can finish their meals....

This is another heavily nostalgic location for me. Yes, my order has been messed up here, and yes, it's a little slower than the other Port Lavaca DQ location. To clarify, that doesn't make me mad. If my order is messed up, I politely take it back, show them my receipt, and they fix it. Honestly, I'm a bit concerned looking at all of these reviews of "bad food" and messed up orders. I'm wondering if the people leaving these reviews even asked to have their order corrected, or if they just sat down and took a picture of the food for the sake of a one-star review. If your order is messed up, ask them to fix it. It's not that hard. I've never had inedible food here. It's always hot and it's...