H-E-B — Local services in Port Lavaca

I have never been treated so badly at H-E-B in my life! I can not tell you a time where even in the most busy, all associates will lend a hand and being a retail manager in the past I know its best to get a solution quickly especially when its cheap they want people in and out I know! When walking in i turn in my exchangeable pure life 5 gallon water bottle to the machine outside in the front and didn’t receive a ticket. I head to the self check out and call for the associate that’s running the self checkouts and she tells me i actually can get it done at the regular check outs. I then stand in line at the register and wait my turn because it is starting to get busy with it being 5 PM. I tell the cashier i need a swap and that i was sent here from self check out. He then acted confused and reached out immediately to a guy manager standing close to the check outs. The guy manager acts confused as well and goes behind to customer service in the back, after standing there with no return of the manager and the guy cashiers line getting stacked I offer to go to customer service instead of holding everyone else up the cashier agrees. I then move on to customer service when an older lady comes out, I believe Veronica, and tells me that there is nothing they can do. I ask is there a way to sell me one just marked down since I wasn’t given a ticket. She says no and kind of acts like I’m wrong for asking for that. Guy manager is still gone and so i ask for whoever is in charge because this is starting to take awhile and i can sense people are starting not to care a whole lot! The manager Candice walks out with the guy manager and i am immediately so upset by how nobody seemed to care even though they were holding my bottle behind their own cage! I tell her i am upset right when we start talking and point and let her know the guy manager just didn’t seem to care anymore and then i ask her what the solution is? She says to call a number on the cage, i tell her lets go look because there is none and she is lying! We go outside and i show her the problem and while she is reviewing i say instead of y’all forcing me to wait for no reason there should have been a solution where they just sold the bottle and fixed the machine after i left. She says she is working on a solution and I tell her yes a solution would be selling me the bottle i have never had a problem at bay city or Victoria! After switching from the exchange program at Walmart because i like HEB better! Anyways she finally tries the lock and surprise she had the code so it is apart of their store and could’ve been solved all along! She lied again! This problem was a weird one for sure but how it was handled and the way the assistant managers act there leads me to believe this was learned from watching the store director do it as i know how it usually goes in retail management they have seen their customers be treated that way and are learning bad habits! 15 minutes wasted waiting and just left frustrated! HEB i know y’all can do better then this...

Everything was great while shopping and I always get a very superior product from this store that people come to expect from H-E-B. However, this time I was turned away from self check out because I had more than 10 items in my cart. With having 16 items I can understand that. I said, “OK, thank you very much” to the friendly assistant who told me I needed to go to different register and proceeded that way. The other employee, however, working the shelf checkout did a karate chopping movement in the air as to suggest “ya, you get them” to the employee who politely told me I needed to find a new check out line. Then as I exited the store and walked past the karate expert again she gave me a glaring dirty look. As someone who has been in the customer service industry for over 30 years I found this EXTREMELY bad form and maybe some attitudes need to be checked out at a different register as well. Just to be sure that this individual can be recognized by management, I was in there on 2/11/24, at 12:44pm. She had the shorter hair, not...

Twice now, I’ve gotten items with mold on them and didn’t find it till after purchasing and unpacking. The first time was packaged apple slices. You could smell them after opening the larger bag even though they were in smaller sealed bags. I took those back and got a refund. This time was the “fresh” pork potstickers out of the cooler with the sushi and everything else. I got back to heat them for lunch and took them out of the microwave, they smelled, and when you looked closely, they had mold on them too. I threw them away. It’ll cost more in time and fuel to go back and get a refund again. Sell by date was AFTER I purchased the items, which should mean they’re still good...

Customer Service is good, and the store is always clean. The only reason they’re getting three stars and not one…

Edited to add mold strikes again. Ordered curbside. Got a container of okra. Got home to cook and they have mold on them and they look...