Walgreens — Local services in Port Lavaca

Pharmacy techs are rude. Watched one tech smirk as she told one elderly couple who had been waiting for a long time in the car drive up that they had to circle back through because the pharmacy did not have their script ready. The lady said something about it was supposed be ready 2 days ago the tech just smirked and said if you want your script you must circle back through the line, BUT we are closing for lunch break in 10 minutes. After the couple pulled away she turned to another tech and they both started laughing. This just one example of repeated rude behavior that I have seen towards other customers and endured myself. Also scripts are rarely ready when they say they will be ready. Calling them is always horrible because you can plan on be on hold for at least 20 minutes. Add to that at least half the time they will tell you one thing on the phone only bro get to the store and find out they have done nothing they sad they would do. They also do not take coupons or savings cards for scripts. They have told us that it is Walgreens policy. One script we had could not get prior authorization from insurance so had to pay cash. Walgreens wanted 300 dollars. We switched it to H‑E‑B and payed 20 dollars for it. The pharmacy is so bad that we have switched all the scripts we can to mail order. Now we get harassed by them with repeated calls (they call repeatedly 4 to 5 times in a row) wanting to know why we haven’t refilled our script. Avoid this pharmacy...

My mother called me in tears due to her terrible experience with Minnie in the photo dept. My Mom was trying get some photos developed from her phone for Mother's Day. She had no experience with doing so, and she asked for help. Minnie kept initiating the process and walking away. My mom would get confused and need additional help, only to feel like Minnie was irritated and halfway helping. Once the photos were finally developed there were only 3, and my Mom said that's not what she had wanted, that she wanted more. Minnie seemed to belittle my mother, and tell her I helped you. My mom said, no you didn't help me or I'd have what I had wanted. Minnie proceeded to tell her she tried helping,but my Mom was complicated. EXCUSE ME? I'm sorry Minnie, did you forget what your job is? I'm pretty sure it entails helping customers in the photo center, and it doesn't include making them feel small and humiliated. My mother is a US Army veteran who served in the Saudi and Iraqi, and she does not deserve this treatment. She has PTSD, and she should not have been made to feel so bad that she called me bawling. I called and let Nadia, the on duty manager, know about this incident. All she could do was apologize. This unacceptable experience my mother had will insure neither of us will ever step foot in a Walgreens again. I highly recommend based on this situation that anyone else steer clear of...

ever since the local cvs closed this has been the worst pharmacy experience ever and I'm 65

continual problems ..do not follow through on time commitments. Charged me for a script 2 times because they said Ins denied it.I called ins and was informed they never even ran it through..Was guaranteed a script would be filled on 5-23....pharmacy closed on 5-24 dur to NO PHARMICIST???!!! Called today and was assured script would be ready by 5:ooPM...It's 5;17 and i've been on hold 13 min..I am a stage 4 cancer patient who has to have this scrpit before i leave tomorrow.Nearest other walgreens is 30 miles awayor I'd change...Terribly understaffed is part of the problem.Feels like a branch closing to me.Never had a prompt courteous...