Arby's — Restaurant in Portage Township

UPDATE: I just received the same old cookie cutter reply like everyone else has received after a complaint. Listen, when prices go up and quality goes down that’s a HUGE problem. I’m sure you’re already experiencing a decline in customers since prices have gone crazy. The point is DO BETTER FRANCHISE HOLDER! DONT use the name if you can’t walk the walk and just hope it’s not worth someone’s time to return for a refund or review your location online. People can’t afford food at the grocery store these days let alone a special treat of getting fast food. So $26.18 for 2 cold meals is NOT ACCEPTABLE. Since it’s been 2 days and I already spent enough time and filled out the info requested to get this far, I’m not doing it again. I have just learned to not risk it anymore and will choose one of the other MULTIPLE options available to me here in Marblehead that I’ve had no issues with in the past. As this wasn’t the first BUT will be the last. Some people do not have $26.18 in their budget per week or even month to spend on fast food. BE GRATEFUL you have a business and enforce some QUALITY in what you sell!

Literally just had THE MOST UNSATISFYING $26.18 MEAL EVER. EVERYTHING is cold. For $26 you’d think they’d at least make sure it’s warm when they give it to you. I live 5 mins from here and literally considered Taco Bell instead but ultimately chose Arby’s. Big mistake. I tried calling and of course there was no answer. I waited 15 mins in the drive through for it as well so I was completely shocked at how cold everything was. Not even lukewarm.

UPDATE: I just received the same old cookie cutter reply like everyone else has received after a complaint. Listen, when prices go up and quality goes down that’s a HUGE problem. I’m sure you’re already experiencing a decline in customers since prices have gone crazy. The point is DO BETTER FRANCHISE HOLDER! DONT use the name if you can’t walk the walk and just hope it’s not worth someone’s time to return for a refund or review your location online. People can’t afford food at the grocery store these days let alone a special treat of getting fast food. So $26.18 for 2 cold meals is NOT ACCEPTABLE. Since it’s been 2 days and I already spent enough time and filled out the info requested to get this far, I’m not doing it again. I have just learned to not risk it anymore and will choose one of the other MULTIPLE options available to me here in Marblehead that I’ve had no issues with in the past. As this wasn’t the first BUT will be the last. Some people do not have $26.18 in their budget per week or even month to spend on fast food. BE GRATEFUL you have a business and enforce some QUALITY in...

Ordered from drive thru. When I got to the window, the price increased by about 50 cents. I told the woman it was different. She said " it is what it is". She handed me a bag, and I waited for my drink. After about 30 seconds, she rudely said "What?". I asked her for my root beer. She angrily said, my order didn't come with a drink. Then she realized she gave me the wrong order. I started to hand her back the bag, and asked if I could get what I ordered. She freaked out, and screamed no. Started ranting about how she is overworked and underpaid. Then said, I was getting nothing except my money back. I asked for a manager. She screamed for some young kid to come to the window. He also rudely told me I was getting nothing, and to leave. Neither would provide their names. Myself, and my family will...

4 employees plus a manager and waited a half hour just to get our order taken. Now waiting on food. Listening to manager angrily snap at workers because they were not taking correct food off line. Workers we're slower than molasses on a cold day so I don't blame her. They locked the door and refused any more people to come in and then the two guys behind me they were going to cut off and not let them place their order until they got caught up. I told the manager with all due respect please take the men that were in line order and then stop taking orders and she did. Not sure who to blame but they need to retrain their workers or get better people in here. Manager was having to cook everything alone and the workers were STILL not...