Pronto Gelato USA LLC — Restaurant in Portland

Sometimes people have a bad day. Appears today was yours. Here in the service industry when you have a business that caters to families during hot weather, shade is actually a necessity. It’s unfortunate all your umbrellas broke. It’s unfortunate you didn’t order them in the winter like any responsible business owner would. But telling customers it’s a hot day deal with it ,especially small children and infants is a good way to lose business. Service industry is about being hospitable. After having to move a bench at 4pm on the hottest day of this year so several families could have shade a fragile man in the shade of his operation didn’t feel it was necessary to provide shade for patrons. I actually offered to do it for you since you were also understaffed and in a poor mood. I’m glad after you were told how to do your job someone else took to the shade you were instructed to provide. I wish you the best of luck because with an attitude like yours it doesn’t matter if you make a quality product. Order umbrellas or put up shade on your patio. It’s May and we’re weeks into over 70 degree weather. Thank you...

Talk about flavors!! Wow! This is legitimate gelato. Not ice cream. Genuine gelato and wow is it good! Richness? Extreme! Flavors? Like I'm in Italy!

I had the pistachio and the stracciatella and I added Bordeaux cherries. Yes! Bordeaux cherries is an optional add on!! They're perfect with this!!

The pistachio is roasted, hand crushed and blended in house before turned into some of the best pistachio gelato I've ever had... Mind blowing flavor!! I highly recommend this flavor 10/10

The staff is lovely. Andrea and George make it happen. These guys know what they're doing as there is no competition to what they got going on here.

The location is really well done and brand new. Love it!

If you haven't already enjoyed this gelato, get over here! It's worth it and you WILL not be...

The gelato was good, and the atmosphere is fun and inviting. Typically at ice cream shops, they scoop your ice cream before moving onto the next person. It surprised me when they asked my name. I then waited 12 minutes after ordering to get my scoops. With 3-4 people working behind the counter, this could be improved. I will return soon to see if it takes as long or if this was just part of learning and growing as a...