Subway — Restaurant in Portland

I never write offhand bad reviews. I am very sympathetic to the service industry and give the service person benefit of the doubt a lot. I have worked in food & beverage myself. But this place has proven to be so far beyond.... It's actually almost unbelievable. (Note, in the last few years this Subway was totally normal and okay. I got subs from here and it was solid with normal service. I don't know when & why it recently changed)

These are the facts: 1.) I ordered a large tuna sub from this Subway one night before heading home out of Portland, using the app. 2.) I arrived at the Subway approximately 20+ mins later and it was empty- no customers. 1 guy was behind the counter, wearing street clothes, nothing indicating his being a store employee. He was working there, but his whole presence was confused and discombobulated, as if he'd just been dropped in a Subway as a practical joke and had to figure it out. 3.) He was working on no sandwiches- nothing- and I saw that no orders were ready. I asked about my order and told him my name. He seemed a bit caught off guard- he walked over, picked up a receipt printout and looked at it, puzzled, and asked me "Adam?". I said "Yeah, that's me". I had just told him my name. 4.) He looked around and then tried to get centered in making a sandwich, but it was as if he'd never done it before. He then PUT AT LEAST TWO (UN-GLOVED) FINGERS IN HIS NOSE. Not wiped the outside of his nose, but like picking his nose. Right in front of me. That was too much. I know that a tuna sub can be finished in an empty, slow store easily in 20 mins, but this disgusting, health violating action when doing the most important part of his job was too much. I said "I'm out" and walked out. 5.) He must have put "Order Completed" in the system because it said so in my Subway app and I was out of $12+ for the large tuna sub I never got because the conditions were grossly negligent. 6.) I submitted an official explanation on the app to central corporate Subway. 7.) I submitted one again, days later. I NEVER got a response. (THIS IS SEPARATE ISSUE FROM THIS LOCATION - CENTRAL CORPORATE SEEMS ALSO FALLING APART?) 8.) I found a phone # to this specific Subway location. The phone # ALWAYS gives an instant VM msg that no more messages can be taken at this number. You will NEVER reach anyone at this supposed Subway store number. 9.) I tried texting message to said # and no response. 10.) I finally was dwn in the area a few weks alter and went into the location. 3 guys were now behind the counter and when I asked the younger 2 if there was any manager or owner, they sort of gestured that maybe the older guy doing stuff with a sandwich might be able to help? That older guy seemed completely confused and perhaps hearing impaired (?), as when I asked him repeatedly about a manager or owner he at first answered as if I was wanting something sandwich related, looking almost pained by having to hear words and respond to them. When he finally took in my repeated clarification that I sought a higher-up, he said it wasn't him. 11.) The younger guys then said "Yeah, the owner comes in between noon and 3pm and that's the only way you can talk to him." They told me he will NEVER answer the phone. 12.) I grabbed a napkin and wrote my name and # on it, and "service issue" and gave it to them. They acted as if this was a far out thing to do but they finally took it and agreed to put it somewhere for this owner/manager person. 13.) No big surprise, I've never heard from anyone. 14.) It's not the $12+ I'm out for a nonexistent sub I didn't get, but the utter horrible lack of service, the complete seeming contempt for customers, the absolute elusive, ghost-like "management" at this place. One gets thensense this store is some weird write-off operation for someone who is not really in the sandwich/food...

Although they've come a long long ,way This particular subway is inconsistent in the way their service is handlled.. training is nil at best... The hours were inconsistent , but I know finding employees is very hard these days .. They have the freshest food of all the areas subways. They are on-point w/ this; & their rotation is clearly a priority as it should be at all places .,but good luck finding this quality in the local food industry .one must be very careful where they eat in this area,atleast . Their establishment is immaculate .I've never seen one thing that indicated mediocre effort ( dirty mop buckets ) Tables not cleaned ,or half cleaned ,littered floor,trash overflow. , Where they make their sandwiches is always gleaming ..now,to me ...this is where it can make or break my appetite .. Starting w/ the way they handle themselves,as they prepare my food ; is equally important as the condition of where my food is being prepared ,or being stored...and I give this establishment the highest mark on both..when I say inconsistent as I mentioned above ..I mean no two sandwiches are alike ,each makes their own version..not a big deal...but I'm sure subway has a bible that way on preparing them and they all should be coming close to their specific recipe on being atleast close to uniform In the end ..they've got some real sandwich artists in there !! Lol. Shabby sheik to the abstract . A little humor ...all and all you have a good group ..I'm in there atleast 2 -4 times a week for lunch or for my peers ..I will be there on...

Under the old ownership, this Subway was fantastic. Under more recent ownership, it was tolerable. Under current ownership, it is a disaster! The new owner must be actively trying to anger his customers. I don't know how else to explain it at this point. I stopped going at lunchtime because they usually didn't have bread! And the lone employee couldn't keep up with the line, so it took way too much time and was no longer a viable option. The other day I went around 3 pm. No line, great. Asked for a footlong and only half of it toasted (because I would eat the other half later). That would count as two six-inch sandwiches, I was told. On what planet?!? This is logically indefensible. What if I ordered a footlong that was all toasted or all cold and I requested that the two halves be wrapped separately? Abracadabra: two six-inches? What if I want pickles on one half, but not the other, or salt on one half and pepper on the other? Needless to say, if the two halves are of the same kind of sandwich, regardless of how differently they are finished, then it should count as a footlong at checkout. I submitted a note of complaint, and the owner brushed me off. After fifteen years of patronizing this location regularly, I am sorry to say that I am no longer...