Crossings Cafe — Restaurant in Portsmouth

I usually enjoy my food and experience at crossing, however unfortunately I was very disappointed with my service on tonight.

I normally have a great experience with the lady that waited on me but I’m guessing she was having a bad day.

I ALWAYS order a shrimp po boy when I eat here, but tonight she messed up my order and I was given a “Catfish po boy”.

(Catfish sounds nothing like shrimp)

When I confronted her about this mishap. Instead of her apologizing, she became very combative and argued me down that I ordered a “Catfish Po boy. She displayed very poor customer service. She even stood at her register and argued in front of customers claiming I was wrong and that she repeated my order to me and I said Catfish, which was incorrect. What she repeated was my side options which were mashed potatoes and corn. (That part was correct)

Overall | she was wrong in how she handled the situation. Instead of fussing at me while standing by the register. She should’ve politely came to my table to address the matter. She could’ve said I apologize but I do believe you ordered catfish, however I will go ahead and have your order corrected for you. Something along those lines would’ve been better.

To MGMT: Please retrain her (Incident took place on 8-27-24 around 7:30pm or so check cameras if need be) Waitress is caucasian with almost shoulder length hair

I ended up going to Yard House and the food and...

The ribs were really good. The Mac n cheese was the best I've had in a restaurant. The Salmon was really good. The service was terrible. It took a while for someone to come over and take our drink order. Once that was done she came back and started taking our food order. Right in the middle of taking our order a group walked in and started joking with our waitress like they knew each other. She left our table, WHILE TAKING OUR ORDER, and sat them down right behind me in another booth. She finally came back to finish taking our order. She spent a LOT of time at that table chatting. She was walking back to the kitchen past our table and, while on the run, asked everything was OK at our table. She barely slowed down. Tge table behind us got their food before us. They were done eating and out the door before we got boxes for our leftovers. She was not a young kid. So, she knows (or should have known) how to serve tables. Go for the food DON'T expect good...

update A better experience on a later visit and the staff was nice but sometimes not around when you needed them. Food was good. Adjusted up a bit.

It was ok when they first opened but this last visit was bad, very bad. Extremely slow service! Staff has an "I don't care attitude" and almost never checks up on you when needed. Had to ask other staff for refills and they give off an attitude like "you're not my table". I was nice the entire time so that shows you something.

They even forgot my dessert order due to "kitchen mix-up" and when it came out, it was bad not matching the description. I even heard the "potato pancakes" were misleading on the menu because they're just hash browns. Too many bait and switch descriptions.

The burger and fries were good. The chili was a little too spicy but not really bad. The lemon "pie" was a disappointment. I don't typically complain so when it happens, you know it's bad....