Tropical Smoothie Cafe — Restaurant in Portsmouth

Been there quite a few times now, and I have had a good experience. Today though I wasn't very impressed, as the smoothie I got tasted like tap water (probably too much ice), and my wrap was smaller than usual. I have gotten the hummus veggie a few times and this one was half the size. UPDATE: I've come here for lunch quite a few times because it has more vegetarian options than other places and it's fast, but today was the last time I will go. A couple weeks ago, I went and while I was waiting for my food, two staff members were yelling and swearing complaining about the owner making them wear hats. This woman wasn't t even trying to be quiet, she was absolutely rude. The staff at one point was nice and welcoming, now they are all grumpy and rude. Then today, I ordered a wrap with Beyond Meat (a vegetarian alternative), and received a wrap with real meat. I know she heard me because the cashier was new and had to ask how to ring it up, and the person who helped her was the one making the wrap, and still got it wrong! I had to drive all the way back to get another one and all I got was an insincere "Sorry".

I loved this place when they first opened, now I'll never go back.

And for those who don't know and are looking for "healthy food", they add sugar to the smoothies to help sweeten it to mask all the ice. Don't fall for their scheme,...

This location used to be really good - food was made quickly, accurately, and served well. Unfortunately, over the last several months that has changed.

I love the menu TSC offers so it has been my usual go-to for lunch since I work nearby. This location has really gone downhill since earlier this year - orders are more consistently incorrect, additions and subtractions to food and smoothies aren't followed, and the customer service is almost gone.

The last several times I've ordered or picked up an "order ahead" order, the employees are more focused on talking to their friends who are in the establishment than on their jobs. I've ordered smoothies and added supplements or ingredients, only to grab my order, return to work, and find the additions missing. I've lost count of how many times I've been given the wrong side with my order, being told, "Oh, we were out of those. We must've just gotten them in a few minutes ago!" each time. Tonight I ordered a Three Cheese Chicken Quesadilla and returned to work to find no chicken!!

There is one man who I encounter during the morning lunch shift who seems to care about customer service, but he's been the only one. I've slowly been taking my business elsewhere and hoped things had changed. Unfortunately it seems they haven't and perhaps my love of TSC's menu isn't enough to keep me...

A couple friends and I went here to grab something to eat. Doors opened at 10:00 we got there at 10:15. First, we were not greeted very friendly then once we ordered the girl taking our orders, Sabrinah G didn’t have a cash drawer and needed help putting it in. They were cooking food for themselves and overheard them asking what they wanted, which personally I think is very unprofessional.

Once we got our orders we realized the açaí bowls were FROZEN. One of our girls went up to ask why they were frozen and Sabrinah said “well we opened at 10:00 and we haven’t taken the bowls out of the freezer yet”

We had to ask for larger bowls and Sabrinah rolled her eyes but did get us the bowls.

We literally had to chop up the bowls and wait for them to thaw.

While we were waiting for the açaí bowls to thaw the girls who were working there were saying they were going to quit and looking for new jobs.

They were also on TikTok and Blaring Frank Ocean music in the back of the restaurant saying “I hope this isn’t too loud”

These girls who were working were very unprofessional and I will never go to this...