The Home Depot — Local services in Portsmouth

I ordered a refrigerator for the business that I run. It was scheduled for delivery 5 days later. In the notes of the order I included the name of the business and the store hours (10 - 7). The morning of delivery I received a call at 7am from the delivery team, trying to make the delivery. I agreed to have the delivery rescheduled for two days later, during our open hours, and the delivery never came. The person we spoke to at the store said that the scheduled delivery date was a mistake, and rescheduled out another 3 days. Once again the delivery was a no-show. The store was apologetic, but did not know why our delivery had not happened. We were rescheduled for 5 days later. I decided to be proactive and called the store on Friday for a scheduled Monday delivery to speak with a manager. I was hoping that a better line of communication would lead to a better result. Makenzie at the store was great, she listened to my experience and told me that she would pass this on the the "escalation team" and get back to me. She called me a couple of hours later and told me that an email had been sent to the delivery company but no response had been received. She promised to call me when the answer came. Having not heard back from Makenzie, I followed up with her on Sunday. She stated that there had been no response to the email, but that we were showing on the delivery schedule for the following day, once again for the hours of 7 - 11. I paid a substitute manager $200.00 to come in 3 hours before we were open, because I did not want to be without the refrigerator for several more days. The delivery team showed up at 7:00 almost on the nose, but did not have our fridge; the driver stated that his paperwork showed only that they were there to pick up the old refrigerator. We called the store, and were promised that our fridge would be put on another truck and delivered to us by 7:00. Needless to say, it never arrived. At long last the delivery was made the following day, 18 days and 6 attempts after I ordered it. I sent an email to Hope Depot Corp., detailing my experience and asking for some compensation, since this actually cost me some money. No offer or even reply ever came. Store personnel are good, but they have a very poor 3rd party delivery service. I will not order another appliance...

Went in to buy a built in oven and microwave, and quartz composite sinks. First salesperson (sink) I spoke with was nice enough but told me that they had none in inventory or on display and I can order online which was annoying but not the end of the world. The 2nd salesperson was very rude. I came in with hole cutout sizes, pictures of the old units as well as their model numbers. I told the salesperson who had no other customer waiting that I wanted new units and I wanted stainless steel. She asked what brand and model I said I don't know that is why I came in. She said it would take too long to go through every unit over 3 hours. Obviously I don't want to see every unit on line that you carry I was looking for recommendations. I then calmly asked for a manager as she was refusing to help me select what I came for. Management basically asked why they were called then proceeded to tell me that she was the only salesman. I told them that I had to self advocate and I was definitely buying units that day and if I don't ask for help when needed who would. I'll spare you of the description of the negative body language, exaggerated sighs of wait as I pulled out my phone to show the model number or me repeatedly trying to explain to the sales lady I know that my 12 year old appliances are no longer for sale for the 5th time and I want something to replace them leading up the the managers arrival. Long story short after 20 minutes of help at STATE STREET DISCOUNT I got everything I needed. Yes I am shamelessly plugging state street as Home Depot can go pound sand at this point. My recommendation is spend the few extra bucks and make sure what you are getting is what you really want rather than dealing...

Ordered a snow blower online on 11-23 and paid for Express shipping the next day 11-24. Pretty wide delivery time range of 6am-8pm, but hey, let's roll with it. Received a call the morning of delivery stating their delivery driver could NOT deliver today and the next day would be Monday 11-26. So far, they have 4 minutes to go before the 8pm window to deliver - and they were suppose to call half hour prior. Ita 8pm and still no call. All the store can say is it shows it was picked up and on it's way. So, first they have a delivery company that calls the shots and doesnt deliver the days advertised available but lets them do at their convenience, now they have no way to contact said delivery drivers to check on their status!! Should have shopped local. Guess it's time to cancel this order and look elsewhere. Nice job HD.

Just a follow up, we decided to give the delivery an extra day. It's funny HD has been unable to find these delivery people that supposedly have this unit. So a $1200 piece of merchandise that just walks out of the store and each time the store calls the company they hired to deliver, they cant seem to get a location of them. I just cancelled the order (7pm) since it was going to be here at 11am today, then after a few other calls between us and the store.....still no snow blower and of course, no location of this mysterious driver! HOW can you not know where the driver is?

*Updated to 2 star, they did apologize and finally issue a refund! I understand things happen, but for a big box store like HD not having control of their contracted delivery drivers...kind of...