Carzell's Kitchen LLC — Restaurant in Powder Springs

I gave this restaurant 3 stars because, while it could have been better, I understand we ordered close to closing time which might explain the issues. The person who took our order was friendly and helpful, but the food we received was disappointing. I had ordered a 2-piece whiting meal with fried okra and mac n cheese, but was told they only had 1-piece whiting with french fries available. I was fine with that and added two cornbread muffins to go with it. However, when I got home and opened my order, I was greeted with a bunch of small unattractive pieces of fish that look like chicken livers or gizzards--nothing like the whole piece of whiting I was expecting. The fish smelled old and fishy, and most of it had an edible black fish skin that I had to remove to even make it halfway decent. Only one piece tasted like fresh fish, which made me think this restaurant could have been much better under different circumstances. Nowhere on the menu did it mention anything about "fish nuggets" or "fish pieces"--it was misleading, and I would have preferred to be told they were out of whiting rather than received what felt like scraps from the bottom of the bag. The mentality seemed to be, "it's late so whatever--we'll just give her this." On the plus side the french fries and cornbread muffins were good, so there is some potential here. I would be willing to give this place another try, but next time I'll come earlier in the day when, hopefully, the kitchen is stocked and the staff has more energy to care about the quality...

I come to this restaurant all the time. They have great food and good customer service. However, one of the young ladies that was taking the phone order was a little rude. Instead of telling a frequenting customer, "I have some else on the other line and don't have time to be reading the menu to you" be nice and say, "ma'am, unfortunately we are unable to read of the menu". Words can make your success or break your success. I have never had a problem with this business until this evening and even in communicating my experience to the owner, I was left to feel unheard, invalidated, and unappreciated because one, I wasn't in the wrong. Two, I'm paying for a service with my hard earned money that I could've went to any other restaurant with. Thirdly, when someone is in the front line of your business make sure they're trained to say the appropriate words to customers and not be rude to them especially...

I am what they call a foodie and happy to give credit when credit is due, but this place here was horrible! It's very close to home so I decided to stop in for a veggie plate. It was affordable but I truly wasted my money because I'm definitely throwing this mess in the garbage. The collard greens came from a can and they weren't Glory greens which is a decent canned green. I had rice and gravy and the gravy had no flavor at all. Not pepper, onion nothing; and I also ordered fried cabbage which child, was not fried cabbage. I hate to criticize the other reviewers, but clearly they don't know good soulfood at all!! If you cook good food or are a foodie like myself don't waste your time or money. You'll wind up...