Dutch Bros Coffee — Restaurant in Prescott

I’m not one to put bad reviews or any at all but after today’s mess I believe it’s necessary I’m a regular who comes all the time but after today’s mess I well not be going anymore so to clarify what happened I went it was sticker day so a bit busy no big deal but what made it terrible was the lady taking orders let 10 cars pass from the right lain only before she decided to take my order and the person in front of me so I get my order in get my beverage and it’s watered down and is absolutely delicious now mind you I’ve had the same drink may time I very rarely change it but after today’s I don’t think I’ll be going anymore was not happy with the service nor the person taking orders and the drink was thrown out because how disgusting it was I hope you do better at customer service because it’s been going down hill there...

I'm so unbelievably done with waiting in line and having someone come in their stupid left lane and cut off me and multiple other cars that have been waiting. The fact that they ENCOURAGE it instead of taking cars in the proper order is beyond me. I miss Salem Dutch Bros where my drinks weren't wrong 78.9% of the time because the baristas are properly trained. Where if you brought up concerns to the management they FIXED things instead of being "Sorry you don't like it, here's a gift card." I know multiple people that are no longer visiting Dutch here or Prescott Valley due to the line debacle in Prescott. Those who come through on lunch breaks don't appreciate people cutting in line making the wait longer or that the staff encourages line cutting because they can't take the time to figure out a...

If you want to experience elite-level customer service wrapped in caffeine and sunshine, Dutch Bros is the promised land. I bring my daughter here for iced coffee, but let’s be honest — it’s mostly for the staff. These people are human espresso shots: high energy, insanely kind, and so upbeat it’s like they’re legally required to pass out good vibes with every cup.

They don’t just take your order — they remember your name, ask about your day, and make you feel like the main character in a feel-good coffee commercial. Seriously, I’ve had more genuine human connection at this drive-thru than at most holiday family gatherings.

Update: Still the greatest. Still undefeated. The coffee slaps, the staff are legends, and if I ever win the lottery, I’m tipping this crew like they just...