Starbucks — Restaurant in Princeville

Dear Starbucks Customer Service,

I am writing to share an unpleasant experience I recently had at your drive-thru. When placing my order, I explained clearly how I wanted my drink and even offered to repeat it to ensure accuracy. The employee, Hanna, said it was fine, but when I received the order, it was incorrect.

When I politely let her know, she appeared visibly upset and unhappy. Instead of correcting the mistake smoothly, she charged me for the incorrect drink and then charged me again for the one I had originally asked for at the same amount.

For me, this is not about the money, but about the way I was treated as a customer. The lack of courtesy and professionalism made the experience very unpleasant, and it does not reflect the standard of service I’ve come to expect from Starbucks.

I hope you can address this situation with your team to ensure other customers don’t go through a similar experience.

Thank you for your time...

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