Swig — Restaurant in Prosper

I don’t usually leave reviews, when I do, they are positive. I’m going to make an exception for this establishment. I visited them Sunday afternoon at approximately 3 pm , October 19. I had learned about Swig the night before, and was excited to patronize their establishment, especially since it is in the neighborhood. When I arrived, there was about 8 vehicles in front of me ordering. Usually, I will move along and chose another place when lines are that long, but I was not in a hurry, and was excited to try Swig. Eventually, the young man standing outside in the drive-thru taking orders was very helpful and polite. I ordered 2 32.oz drinks and 2 pretzels with queso, and also ordered a 3rd drink (small) to taste test for next visit. I went to pay the young man, and he said I would have to pay at the window since I was paying cash. He used his head-set to explain “Order for Chris is paying cash”. I told him that I did not have my credit cards on me, and I only had a $100 bill. After sitting in line for 15 + Mins, and finally getting to the window, I gave the cashier my $. She came back about 1 min later and asked me if I had any smaller bills, and I told her that was all I had. She closed the window and went and got Manager named Cordelia who came to the window. Cordelia was EXTREMELY RUDE! Her first comment to me was “you don’t carry cards on you?” . I explained I didn’t have my debit card with me, and All I had was cash. I was told that they did not accept $100 bills, and I would need to pay some other way. I was told that they did not have any change, which seems very unlikely. Cordelia then said, since we can’t give you change, we will just give you the drinks we just made, but we are NOT going to give you the pretzels.

First off… I NEVER asked for anything free… I was trying to pay for my order, 2nd, you don’t ever talk to customers like they have done something wrong. When they are paying for their order. Cordelia was very condescending, and made it seem like I was trying to get my order free. I refused to take anything free from your company , and I left empty handed… THIS is 2025… The price of things are way too expensive for your company NOT TO HAVE CHANGE. Especially mid day on a busy weekend. If you are NOT prepared to do BASIC business, like make change for cash customers, then perhaps you should not be in business. Either way…. Every day I pass your establishment, I will remember how yall did business, and I will keep driving. Yall lost a potential daily customer, simply because Cordelia has poor...

We’ve been here a few times and it’s always an ehh experience but this time will be our last. Came in, two people in front of us who just ordered. Went to the restroom, dead crickets all on the floor by the office area and bathroom is pretty gross, but that’s fine. Kids couldn’t get out of the bathroom because the door is awful. But that’s fine too. Go to the counter. We stand there for nearly FIVE minutes and not one person, of the five employees behind the counter, acknowledges our existence. So me and my three girls who were excited about getting a drink and cookies walk out. I look back and one of the lady employees is looking at us as if she was ready to help us. Sorry 5 minutes does not earn my business. No more shark attacks for the kids unfortunately. Sad… two stars because we did enjoy the drinks when we were allowed to...

First off this experience was not acceptable. I’m not sure of the name of the young lady who assisted me but it felt like she didn’t want to be here and was trying to push me out of the store rather than welcome me. Do not recommend. The others seemed overwhelmed at the moment and she didn’t seem to help a whole lot with the other kids as she should. A lot of standing around she did on her phone and she told me one second because she was on her phone. i believe I heard someone say her name and it started with an M. I would like this situation handled. Everything else was fine, food was great but that was not acceptable. I will give this a second chance but i’m not okay with the attitude and rudeness I received from this young lady. Have a great time every other...