Macho's Grill — Restaurant in Proviso Township

I've been wanting to try Macho's for weeks because of their great reviews, and I like to support local. So tonight I ordered dinner for delivery...asked that food be delivered between 5:50 - 6:10 pm (I ordered at 5 pm so.....reasonable? I thought so). Order confirmation quoted delivery between 6 and 6:20. Ok fine. 6:30 rolls around, no food, so I check delivery status...the delivery driver is on their way to Machos to pick up the food....we finally received it around 6:40 pm. Ice cold, soggy chips, soggy tostadas, wilted lettuce...you get the idea. I emailed right away to complain and have not gotten a response. I'm not holding my breath. I may have given them a second chance, but since I got crickets after I reached out, I'll order elsewhere next time. The 2 star review is very...

Been coming here once or twice a week for about 6 months. Nothing special about the food, it's just a convenient location. I always order the exact same thing. They always gave me a side of chips. This time they did not, I asked for chips like I always get and they simply refused. Would not budge. And I know they recognize me as a consistent customer and I even TIP even tho I am ordering and picking it up myself. What horrible customer service and appreciation. I hope it was worth losing a customer over a handful of chips. Places like this are already barely worth even ordering from with their inflated prices. This country is doomed. Unreal how these places are so ungrateful for the customers that keep them in...

I have been coming here for a long time. I don’t know if management changed or what. The menu has definitely changed and so has their attitude towards their customers. I bought two steak tacos and a chicken tacos dinner. They put a red and green sauce in the bag with the steak tacos but no sauce with the dinner. I called and asked about it. The young man I spoke to acted as if I was trying to cheat them after explaining the situation. I finally asked how much is a sauce, he said 25 cent. I spent almost $20.00 in there and let’s not talk about the money in the past. I hope losing me as a customer was worth that...