Pizza Hut — Restaurant in Pueblo

EDIT: 6.29.25 - Connie, the market area director of operations gave me a call and told me that the staff handled the situation improperly and she would discuss with them. She thought the manager called me but whoever called said the manager told them to call. Anyway, they wanted up front payment because I told them to park in the parking lot behind the dumpster...So they wouldn't think to come in the alley since my directions say back... The problem is, and Connie brought this up, was that they never bothered to tell me why they were trying to insist on a card payment. They just forced it then said to drive in if I wanted to prepay. When I said I would have just came in, they didn't care and just repeated I had to pay in advance. Connie said that was an inappropriate response and the situation could have been handled if they just said the issue because I could have explained the directions were to make them safer, and again, I would have sent a picture of what I was explaining. She wants me to give them another shot so I will the next time we want pizza. Seriously though, she's right, explain the problem.

ORIGINAL: 6.27.25 If I could do zero I would. I just tried to order food online. I have 28.85 set out for a 28.84 order and was getting together a tip, plus was going to ask the driver if they have cashapp so i could send them more of a tip. I literally pulled all my money off my debit cards yesterday for a bill and have some left that i was using for dinner, my car is broken and in storage and I was buying delivery for cash. I will order Domino's now. But they called me and said I have to pay in advance on the phone, well you can't do that with cash. Then they said to bring it. If I had a way to get there, I wouldn't be having you stupid people deliver it. Because this is stupid. Yup. And I'd say it to the manager's face. What are they 12 years old and have no business experience? I offered to send a photo, which I have, of the cash literally laid out. They lost a potential long-term, high volume customer who just moved to town in March.

This is unacceptable and discriminatory and is a big problem. I will be calling corporate to report this issue tomorrow when they are open. If I would have seen the reviews before I ordered, I probably wouldn't have but they lost out on orders for cash which i sometimes do a lot after having extra money after budget spent. SMH Do better. This location is a disgrace to the name that Pizza Hut...

By far the worst management and staff. I was at my boyfriends and decided to order pizza online for delivery, there webpage was having issues at check out and didn’t process my card for payment it reloaded the page and had cleared my card info but everything remained in my cart so I didn’t bother to recheck and just entered my info again, our pizza got delivered but when it arrived it was the wrong pizza so I called to speak to someone they said I would have to bring it in and pick up the new one, for someone reason the system changed it from a pepperoni to a cheese ok no big deal but I ordered deep dish which my receipt states but their the ones that messed up and made a regular style crust the girl who answered the phone was rude and not helpful very snotty response, I paid extra for the delivery fees and driver tip but they messed up why should I have to go pick up the correct one. Then on a separate occasion my boyfriend ordered a pizza and right after he clocked submit he called because he accidentally made a crust selection wrong so he called to ask for it to be changed they blatantly refused and so he asked to speak to a manger and the smart mouthed girl said he’s busy ya got me what’s up! Thats no way to talk to a customer. I called the next day to speak to the manger and he basically defends the staff, definitely poor leadership and serious lack of training , no efforts were made by this Pizza Hut to provide customer service, rectify and take any accountability for mistakes made on their end. If I were starving and this were the only place that were open, I’d rather starve than to hand over my hard earned money to a company that hires and condones disrespectful conduct with the public consumer!! I’ll take the Di Giorno not your...

On 10/27/2020 we order pizza for a snowy cold movie night. My husband loves the chicken wings so we splurged to get pizza and wings. When the pizza arrived I noticed that we were missing an order of wings but I thought it may be in our family box. When the wings were not there I ran outside to tell the delivery driver that we were missing our wings. He had left before I could get his attention. I called the "store" number I was transferred to a call center. I spent 45 minutes on hold waiting for someone to answer the call. My husband ended up jumping on his phone to see if he had any luck. He was treaded very rudely buy the call center. They took no information to see what store we needed to get ahold of. After 45 min I called corporate number to see if there was a different number I could call. They gentlemen that I spoke to was very kind and understanding, but it made me laugh when he said that having the call center has made the stores lazy. He told me that someone would call me within two days. After three days I called again, and again the gentleman was understanding and apologized for what had happed. He said that I would get a call in three days with a full refund. It took a total of 7 days for someone from the store to get a hold of me. They offered at $20 credit. I explained with everything that happened and being told that I would get a full refund. I would like the refund to be upheld. It was truly frustrating that it took 7 days for this to be handled. The lack of customer service was absolutely atrocious. We order from here about once a week as a treat, but we will not...