Gravity Coffee — Restaurant in Puyallup

Came for Customer Appreciation Day and left disappointed.

Our order was wrong, and when we got to the window, we only received 3 out of 4 drinks. I told them we had ordered two of the same drink, but they denied it, saying they only saw one on their screen.

I asked if I could get the missing drink there or if I’d need to go to the back of the line, understanding it was a busy day. The woman at the window said (rather rudely) that she could ring it up but it wouldn’t be free. When I asked why, she explained it’s “one per person per car.” I understand that policy… except there were four people in the car. They apparently didn’t notice my sister sitting behind me, and instead of clarifying, they just stared at me like they assumed I was lying.

Another worker had already started making the drink, so I ended up getting it, but there was no apology—just rude looks. It’s not my fault they didn’t pay attention.

Overall, the service was extremely dismissive and unprofessional. If this is how they treat customers on Customer Appreciation Day, I wouldn’t recommend...

We came here during their free drink event from August 8th-10th and the staff here was friendly for the most part. Once we got to the window, most of the staff here was friendly but it seemed there was a few miscommunications and one who is a bit harsh with customers (the way she worded her sentences to us). Our drinks had been made but they didn't let the others know so we had to wait there an extra few minutes but we didn't mind since it was free and they were getting quite busy. I got the bobalicious which was refreshingly and sweet while my boyfriend got their Area 51 (perfect as always).

We did have our dogs with us in the car and one of the employees asked if they could have treats and she even asked if she could feed them. One of the treats flew as one of our dogs was eager but she was kind enough to get another treat for them.

The only other gripe we have with this location is the way to get in is a bit confusing as you can only go in a specific way. Other than that, a solid gravity...

I come from the N.End of Tacoma every morning and work in Puyallup. I could go to the stand right before I hop on the highway in Tacoma BUT.... The Puyallup ladies and Gents at this stand for the last year I have been coming here are just Amazing individuals in there own ways and show it. They have my drink ready to go before I'm even at the door but always leave time for a 1 min chat and check in. There like an extension of my day, I have to check in and make sure there all doing ok 😁 My coffee is always fresh and taste amazing and when they have deals they are the best coffee deals in town. HANDS DOWN! Stop by this stand you won't regret it Management is Great and every team member there wants to be there and you can see that when you pull up and it's time to have your coffee made. Thank you Puyallup Gravity Team for the last Year of Great Customer Service, kindness,smiles and Great Coffee to get my...