I had waited over 25 years to have a meal at Casa Mia, Puyallup. I recently had the chance to do so, in the company of my husband & two of our three children. My husband kept looking around & saying, ‘it’s not very crowded in here for this time of evening.’ I believe this is why: three of us received our meals in a timely manner, my husband’s (small) pizza did not arrive until the rest of us were done with our meals. The waiter came back once (in between) & told us that ‘it was taking longer because there was a new cook.’ He never offered anything to tide my husband over- complimentary or added to the bill. The meal ended up costing nearly $100.00 & my husband went home & got sick- I think his blood sugar had bombed out from waiting so long to eat….He just didn’t want to cause problems and our family, as a rule, will not act as such in public. The sad ending is this- we will never go back. I realize there are a million excuses ‘why the pizza was late,’ but, everything aside- it really comes down to principle- or lack thereof. All the waitstaff had to do was go a tad out of their way to keep this from happening- but, the establishment clearly doesn’t tell them to/let them in order to keep hard working local families return customers. The food looked & every dish tasted good- but, if they’re that uninterested in a customers overall experience, why would it matter? Now I understand why the place was so deserted- too bad because we were looking forward to that meal & received substandard service.