Papa Johns Pizza — Restaurant in Quincy

We order 75 dollars worth of pizza and wings. The delivery was fast and the employees were polite. When we received the pizza. One of the pizzas was underdone. It was supposed to be half mushroom and half pepperoni and only one slice in the whole pizza was missing the mushrooms.the pizza was clearly sloppy made and undercooked. I called the store and spoke to a manager and he was very nice and understood why I was upset about the pizza. I expected more from them since the pizza was so expensive and he agreed and told me he wants to make it right and he needed to call his gm. I was staying at a hotel and traveling so I couldn’t accept a new pizza at a later date. He put me on hold and called his gm. And when he was done he told me he couldn’t do a partial refund so he was just going to void the whole order.I was stunned and thankful. These guys owned there mistake and went above and beyond to fix it. I never write reviews but I was so grateful for these guys making it right that I had to tell the world. Anyway...

I had to wait a few extra minutes for my pizza because they only had 3 people working and there was a line. Absolutely no problem, understandable in todays climate. A few customers were not happy and as I was sitting watching, the way the employees were treated by the customers was absolutely saddening. I told them as I left and I wanted to reiterate, they were doing an amazing job. All three of them were working their tails off and earned every dollar they got for their work. My food was perfectly cooked. The gentlemen at the front counter was extremely nice even after all the negative comments from other customers previously. I hope they see this. And Papa John’s, I hope you understand that these great employees are furthering your business and i would encourage doing everything in your power to retain help like this. As great employees are a rare...

Ordered 4 large pizzas for my husbands birthday and ended up paying over $200 dollars for it. My card was charged twice they said it didn’t go through so we paid in cash. 2 days later the two pending charges on my account went through, so we were charged a total of 3 times. I had all the proof printed out bank statements with the cleared transactions plus the cash transaction. I haven’t heard anything. My suggestion would be not to take discover card if you know this has happened before. It’s been almost a month and haven’t heard anything. I’m still waiting for them to reimburse me. I also live 5 hours away so it really sucks! I would at least like to be updated. Nothing, I will never order again. If you value your money don’t use you credit card pay cash. It will take months to get...