Charcoal Grill & Rotisserie — Restaurant in Racine

Wow, is this place consistently a disappointment! We used to eat here almost weekly until the quality of the food went downhill (and apparently still going down). We got 3 giant pretzels and there was zero salt on them and one tiny cup of cheese sauce. They gave also honey mustard but that should be an optional thing you can order if you'd like it, not in place of the cheese sauce. You should not have to order extra cheese to have enough for three big pretzels! My husband arrived well before the food was ready (take out) and still he got old cold fries. They were not busy and seeing as the fries are half of the fish and chips meal, they should be fresh! They were inedible, even for a man who really likes fries! The baked cod had a weird seasoning on it and was borderline undercooked. It's a dang shame when the mashed potatoes are the best part of two meals and an appetizer. We spent $55.00 on food that will likely be thrown away. Mediocre would be a compliment. Won't be going back. This was the last time we will give them the opportunity to...

Went here for lunch with the family. It had been a while since we came here. Now I remember why.

It was 11:30 and their door said they opened at 11. But the waitress was just opening up for the person in front of us.

The booths were sticky and filthy. Booths sink down so far because all the springs are broken. Tables are sticky.

We ordered our food. Prices have gone up. $14 burger came out looking like something I made at home with ingredients from Aldi. The presentation was terrible too. The burger and basket of overdone fries were on a slim aluminum tray with a piece of parchment paper. 4 people for lunch was $100 with tip!

My son ordered the quarter rotisserie chicken and he only got one tiny thigh and a tiny basket of overdone fries. Very disappointing. The mashed potatoes were box mix potatoes and very starchy.

Also they won’t tell you ahead of time but you will be charged an extra surcharge for using your credit card.

This is our last time going here....

I placed an online order for pick up on Friday June 13, 2025 at about 5:20 PM and was told my food would be ready at 6:20 PM. I arrived to pick up my food at about 6:12 PM and was surprised it was ready. The person walked over to a counter where another person was standing and picked up the bag. I asked how long it had been ready for and the person by the counter shrugged and said “bout 25 minutes”. I asked if it had been sitting on the counter all this time and was told it was. When I asked if they would eat the food which had been sitting there the same person stated yes.

I am a certified food manager and know this is not allowed by law, let alone common sense. I will not be returning and thought about if I should even leave a review, but wanted others to know what happened and to make their own choice in coming here.

Unfortunately, this is type of behavior is not uncommon. I have had cold and hot food bagged together, not only here, but other...