McDonald's — Restaurant in Racine

We placed an order via the app. Once we got to the store we waited an additional 25-30 minutes for our order only to discover half of it was missing ( a quarter pounder and a 6 piece happy meal). I went in to see about getting the rest of my order. I told the manager it was asinine to not only wait almost half an hour but to also be missing half our order with the other half ice cold like it had been sitting. The male manager then came around the corner and threaten to “beat my ass” for swearing and that he only had 1 week left and he didn’t care anymore. All I wanted was the food I paid for. I asked for the missing items to be made as ordered since I was paying an additional $2 for toppings. That was also made incorrectly. While they were making my burger another patron entered the store with a 6 piece chicken nugget happy meal he had taken home only to find it was wrong. So the manager gave him the correct order and then tried handing me the RETURNED food. That had already been at someone else’s house. Seriously?!?! I pushed it away and asked for a fresh happy meal or a refund. They tried handing it to me again which obviously I declined before agreeing to a refund. Since when do we hand out returned food to other people?? This location is just trash. We won’t...

I placed an order via the McDonald's mobile app for curbside pick-up. I parked in spot "5", and entered that into the app at 11:28 am. At 11:49 am, twenty-one (21) minutes later I drove to the drive-thru to inform them that my food was never delivered.

I was told I had to come into the store as they can't give out curbside orders in the drive-thru, I informed them I was with my young son who has cerebral palsy which is why I couldn't come in. They again informed me that the only option I had was to come into the store. As there were no plans to get out of the car I did not bring my son's wheelchair I was forced to carry him as I went inside. When I did they stated they had the food at the drive-thru for me, after coldly telling me earlier that I cannot pick up curbside food via the drive-thru and had to come in. Which they told me multiple times. Throughout this, I never even received a simple, "sorry" or anything. I left, went home, and sure enough, I'm missing food. At this point it's taken a solid twenty-five (25) minutes to get me food, having to carry my disabled son to get it, have missing items, and be treated coldly over the...

I recently visited McDonald's and unfortunately, my experience was extremely disappointing. The wait time was absolutely unacceptable and it made my entire experience miserable.

When I arrived at the restaurant, there were many people ahead of me in line, but I ended up waiting for what felt like an eternity before I was able to place my order. There were not enough staff members working, and those who were there seemed to be moving at a snail's pace.

As if the long wait time wasn't bad enough, the food also took forever to prepare. It felt like I was standing in front of the counter for an eternity, watching my order get prepared at a painfully slow pace. I could see that the staff was overwhelmed and clearly struggling to keep up with the demand, but it was still frustrating to watch.

Overall, my experience at McDonald's was a total disaster. The long wait time was completely unacceptable and it made me feel like my time was not valued as a customer. I hope that McDonald's takes steps to improve their staffing and service so that other customers don't have to go through the same frustrating...