KFC — Restaurant in Racine

The worst customer service I received from Don at this location, I believe he is either a cook or a Manager. I went threw drive thru to order and he was really rude over the mic! I ask politely if they can add two more pieces of Chicken wings original and he told me no, that I would have to order two crispy pieces because the 4 piece come in a bag and that if he gave me two more original chicken wings from another bag it would mess up his orders and then would cause him to have to put down more chicken to cook!!! I was confused its that what a restaurant suppose to do when you run out of food????? My question is wouldn't you have to put down more crispy chicken since you gave me two of them from the 4 piece meal???? If another customer had asked for It did not make any sense to me. Then when I got up to the window to pay and get my food, I asked for corporate's number he told me the email was on the receipt and for me to look it up. Also told me that I don't under stand the process of cooking at KFC! Did I need to know??? I was just buying food, not there for training! To top it off I did not get my change since he threw the receipt in the bag told me I was not going to ruin his day and shut the window. I have never had any awful in courters with anyone at this location since I have been coming to this location for more than 5 years working in the Racine area. Don was so rude and unprofessional. You can't find good customer service anymore, and I wish he would have took care of it like a manager and do what was right and provide...

I am disgusted with my experience today. Due to the 2 for 6 special, I ordered 2 pot pies and 2 famous bowls, 1 sandwich and 1-3 strip box. They only had 1 pot pie but wad asked if I would like to wait. I decided to get another famous bowl instead. After paying I was asked to pull ahead, thru would bring my food out shortly. 20 minutes passed and when am employee delivered food to another vehicle she said they were waiting for the fillet for the sandwich. I pulled around and went in the store to see if I could order another pot pie since I already waited so long. They still hadn't made more. I ton my food and left. At home I discovered they had forgotten one of my bowls. I drove back and went inside. The 2 employees (1 of which wad a female with ripped jeans in her inner thigh to under her buttocks) were struggling to keep up when the manager finally stepped out of the side room. He acknowledged me by saying "I'll be right with you, sweetheart". When I finally returned home and say down to eat my pot pie I was very disappointed in the quality. This location had been going downhill for a while now and this was my...

If I could give a zero star I would. The fact the staff was incredibly rude to my husband, didn't have our order remotely ready (even though we ordered it through the app and it was supposed to be ready st 6:10). They couldn't even remember what the order was and he didn't get our food til 6:50 which to add to that they gave my husband the 3rd degree about who the order was for and continued to try and give him just a 12 piece bucket 3 times! They forgot my drink and when my husband asked about it they were once again rude , brought it out and didnt say a word to him - not a sorry about that or have a nice day, nothing! I will never be going back to that store and honestly the food tasted like it had been sitting there for the entire evening. Not to mention for the 16 piece we paid for literally 7 of them were drumsticks. I have nothing but negative things to say and I hope most of that staff gets fired for their appalling behavior and customer service or learn from this and do better but honestly save your money and go somewhere else - you might as well throw 30-60 bucks down the toilet if...