Dunkin' — Restaurant in Raleigh

Being from Maine Dunks has always been a frequent stop….and I drink a lot of coffee. I hit this location 2-3 times a week. Product at this location is always good, only one time was order off and they quickly fixed. Drive through is quick and efficient, if you are in store either speak up or use the kiosk, my only “issue” and reason for non 5 star at this point is Ap Use. I tend to use the Ap as a means of efficiency, but not always efficient. Many times while I’m waiting for my order to be filled people will come up, order, get their stuff and head out. It seems the drive through and counter lines go a bit more efficiently and get better attention (consistently) …..So, if Dunks is listening have the crew check the printer a bit more frequently to keep us moving 😃

Update to prior review and I’m happy to update again, last four times I have been here. I have ordered ahead and it has taking me between eight and 14 minutes once I arrive to get my coffee. The employees are attending to the drive-through line and I have counted nine people that they have taken orders at the counter and have still not addressed the big line of people waiting for the mobile orders. Hopefully management reviews these and they can address this, I do not leave reviews lately, and this was not a one time occurrence.. I’ll be back in adjust review if...

I went to this place this morning they make me wait from 9 tell 9.25 to give me the order. I order one plain bagel with two eggs on side first cashier she didn't understand the order I don't know why she asked other cashier to help me she helped me but she charge me for one bagel and three eggs after 10 minutes Brian the Menager call me to get my order I open the bag to check the order I found they didn't give me a plain bagel it's one egg inside the bagel and another two eggs separate I try to explain for him my 4 years Daughter she's allergic to eggs she can't eat the bagel because the egg inside he open the bagel with his hand with no glaves after he touches the money and take the egg out and try to give the order and he said you just pay for 2 eggs and you have 3 I show him the recide and try to explain we need another new plan begal he act very mean and pull the food from my hands I try to leave because I am late to work and to my Daughter pree school he didn't try to stop me or say anything my Daughter she started crying she need the plain bagel I went back from the door and he make me wait another 10 minutesand and he didn't say anything or try to say sorry I don't think I coming back to this store anymore and I don't recommend...

There were 5 workers there at 7:24pm tonight (10/18/21). I went through the drive-thru and no one picked up. I drove up to the window and all the workers were gathered together. I knocked, waved, you name it. They saw me, not one acknowledged me. I drove to the door, the doors were locked. One girl was doing inventory it seemed. I knocked the door (as my daughter) again, she saw me. Not an acknowledgement or anything. Drove around to the window: knocked, honked, nothing. Finally a teen guy I believe went to the window, signaled "closed" with his hands. I said the hours say closes at 8, not 7:24pm. He said "we changed the hours yesterday". There's no notice on the doors, drive-up machine, windows, anywhere. I believe the employees wanted to leave earlier. Now, if they ran out of everything I'd understand completely why they'd close early- I've worked drive-thru before. But, what infuriated me and the 5 other cars behind me was that not a single employee acknowledged ANY of us. These employees need to be trained for proper customer service, and if the hours truly changed, change it online and post a notice on your store doors/windows/etc. Very upset...