Pollo Campero Raleigh — Restaurant in Raleigh

This is my family’s first experience trying Campero. We live right down the street from this new establishment. They recently opened so I know there is still kinks to be worked out. The drive thru line was very slow. I intentionally went before dinner rush hour to avoid the long wait. After some time of not making progress in the line I decided to park and order inside. This went much faster and efficiently.

The service was friendly and upbeat. However, while placing my order, I asked multiple times to make sure we could order the 4-piece meal without the breast, just throw in a wing or thigh as a replacement. The cashier ensured me multiple times the modification was good to go and would not be a problem. After arriving home with the order, I realized the modification was not made, although I had asked repeatedly. This really would have not been a problem as I would have placed my order differently like ordering just the single side wings as I really did not want a breast. I’m sure this is just part of the training and transitioning process—with time I’m sure the ordering process will become much clearer and smoother.

Despite the ordering mishap, the chickens were moist and very well seasoned, not too bready. This skin was crispy in some spots, but not so much in others. I’m not sure if this is the style or if the skin is supposed to be crispy all throughout. I do think Campero is it’s own unique style of chicken and flavor is unique people give this...

I’m normally the person who gives the benefit of the doubt to an establishment but this time I’m going to speak up. Don’t go here, I rather drive an hour more to another location than this one. Previously they got my order wrong since it was a hour before closing I didn’t say anything and left. I placed a mobile order just like I have several times before with no issues but today they didn’t want to give me my order even after I showed them over the app my order confirmation with the order number and I also provided my name. Front service cashier lady kept insisting that she needed to have more verification. I have gone multiple times and just showed the app and gave my name with no issues but this time I’m not sure if she was having issues with me or what was happening but she kept insisting that the info given to her about the order could not be accepted, I proceeded to give her my phone so she could show me what else was needed for her to give me my food. She didn’t know what to do in the app. Mind you this whole time our order was just siting there behind her. The only other thing I could do was show her my bank account, I still felt like doing that would not have satisfied her. This experience really just made me not want to go to this location anymore. Don’t get me wrong the food is good but there has been other issues in the past but this just topped everything off. I do recommend Pollo Campero but just not...

It's actually been awhile since my visit. I was there for the grand opening which was BANANAS! They actually needed and had people to direct traffic which wrapped around the building, into adjoining parking lot as well as the street. Rather forward thinking on that and I definitely recall them being ready for the hype as despite ridiculous volume, it was pretty efficient from my perspective. I went thru the drive ordering a fairly large amount of food for work. There was enough for us to call others not on shift if they wanted to stop by as well as numerous guests. Pretty much a good variety of the menu offerings were procured. Everything was accurate and hot. It was tasty, though I want blown away. I would, however choose them over my favorite which won't be mentioned here as they've fallen off in both service and quality as of late, if I were over that way. Perhaps that's the major negative is that they are on the fringe of town so if you live in an outlaying township of Raleigh, I'd heavily recommend dining in. Prices seemed very reasonable to me and they're definitely better than "the Colonel" though "his" coleslaw will most likely always be a fav. Anyways, it's different enough from other similar venues that I do recommend visiting and seeing yourself. I doubt anyone would be...