Coco's Bakery Restaurant — Restaurant in Rancho Cucamonga

Admittedly, I am posting this while upset . I understand mistakes happen, its not a mistake that upsets me, rather the way it is chosen to be handled. I ordered a pumpkin cheesecake a week in advance for a family thanksgiving in long beach. Saturday morning i was advised by my sister it was missing pumpkin. I immediately called Cocos and was told because i don't have the pie, it was eaten, they wont do anything about it. I feel its reasonable to believe that on a holiday with many guests, pie must be served, right or wrong. This woman was rude, short and actually hostile. Seriously?????? Its pie. They have my receipt, which she kept asking for, because i had to sign. It has my name, card number, charge for the pie i ordered and a generous tip......not CIA worthy. A Cocos employee can figure it out. Instead, i was dismissed. Im pretty upset, its illy but the pumpkin cheesecake WAS important; regardless, the behavior and handing was uncalled for and...

We are a couple in our early 60s, and we go out once a week, usually after church on Sunday. We chose Coco's this morning, as it was on our way to where we were going after lunch. As we waited for 5 minutes to even be recognized, I read the statement that said how important customer service was to them. When we were seated, we were given the breakfast menus, but not asked about lunch menus. We did get up and get them ourselves. When our meal came, my husband's pancakes were not fully cooked, the eggs looked slimy, my "melt" had no cheese on it, and the "toasted" bread was barely off color. The fries that came with my "melt" were soggy, and had obviously been sitting for some time. The person who took our order and delivered our food never once came by, except to hurridly place our bill at the table. I have never written a reviw before, but if this restaurant goes out of business, there should be some verification as to...

The food was great, however the host was not. We were told that it would be about a 10-15 minute wait. About 10 minutes into the wait, 2 women were seated as soon as they walked in. I asked why they were seated before us and I was told they asked to be seated at a less than favorable area. I then asked why we were never offered this option and the host feigned ignorance, as if it had never been offered. The waitress we had was amazing. She paid attention not only to us, but to our neighbors, something her accompanying waiter did not do. Overall, not a great experience at all, but the waitress we had was amazing at juggling not only us, people she wasn't waiting on and her tables. I will probably never return to...