Roll Em Up Taquitos — Restaurant in Rancho Cucamonga

The taquitos, corn in a cup and rice are great. Service is good and everyone seemed friendly. My only recommendation is to pay closer attention to accuracy. I paid for extra mild sauce on the side only to get home and realize I was given the spicy sauce. I also ordered 4 beef taquitos and one potato taquito but was given five beef taquitos. I know they just opened and it might take some time to iron out the kinks but the taquitos taste great and I’ll definitely give them another chance.

EDIT: haven’t placed an order since I wrote the above review but we tried it again yesterday. Placed a mobile order via the app. Ordered sour cream and cheese on top of the taquitos and the Rolle Em Up sauce and green sauce on the side. When I got home with the order, I discovered the green sauce and cheese were on top of the taquitos, and the sour cream and Roll ‘Em Up sauce were completely missing. I looked back at my order and it was clear as day how I ordered them. And it’s impossible to scrape off the green sauce when it’s mixed in with the cheese. It was a mess. Why bother asking how I want them if you’re going to ignore it? I excused the errors right after they opened but they’ve been open long enough now that these mistakes should not continue to happen. The owners need to hire people with greater...

I recently had a disappointing experience at the Roll-Em-Up location on Day Creek in Rancho Cucamonga. I ordered two 4-packs of taquitos: one with everything on the side and one mild. I was initially charged incorrectly for a combo meal, but this was resolved after I brought it to Ana C.'s attention. However, upon arriving home, I discovered that the plain taquitos had cheese on them, which is a serious allergen. Given the late hour (around 9:20 PM) and the store's closing time of 9:30 PM, I rushed back to the restaurant to address the issue. Unfortunately, Ana's attitude was unhelpful and unprofessional. I requested a remake of the entire order to avoid the risk of soggy, sauce-soaked taquitos. Manager Manny, while acknowledging the situation, did not offer a satisfactory solution. Furthermore, when I asked for the General Manager's information, Manny stated that I could only contact corporate and refused to provide the GM's name. This is an unprecedented and disappointing response. While we have enjoyed Roll-Em-Up in the past, this recent experience has left us disheartened and...

Foods not bad. But not great. Been here about 4 times. There's usually something that's an issue but nothing worth complaining about. That being said everytime I've been here, I get the unsweetened iced tea. Which you have to get your own ice for, then take it back, and wait for someone to fill it up, which is a bit inconvenient but not the end of the world. This visit, I do the same and they see me waiting at the counter with my cup and don't ask to help. Mind you, we're the only guests in the restaurant. So I ask if they could fill me up with some tea. Just for her to say, oh sorry but that's an upcharge. Which is a bit confusing as it has never been, and the menu doesn't not state that anywhere. I don't know if it was the change, or the poor attitude that it was presented to me in, either way it was...