Cold Stone Creamery — Restaurant in Rancho Santa Margarita

I received an email from Coldstone that they had ice cream tacos. My husband and I were kind of excited to get one or two of them. When I went in to tell the person my order, he said they don't have them. I was kind of disappointed. He gave me some reason why they didn't have them, but I couldn't really understand what he said. So, I had to order something else. I had a BOGO, so I got 2 items. Their prices went up, as most places, AND they shrunk the portions! In the past, I had a hard time finishing the "love it" size, but I was able to finish this one with no problem. Maybe I was able to finish the whole thing because I was starving! It was almost $10 for a Love It creation! That's really not worth it. And on top of that, the guy who waited on me was not very friendly. Come on, man, when someone buys something there, you should really say "thank you." I said thank you to him because I'm a nice person. Needless to say, I didn't leave a tip. I don't think we'll be going back to that location for a long time, if ever again! Learn how to treat customers with kindness and...

I loveeeeeee cold stone! I absolute favorite place to go for dessert or just have a little something extra tasty:) My two favorite flavors are cheesecake, chocolate and mixing it with sugar cone pieces plus marshmallows:):):) absolutely fantastic thing to do ever! Always get a warm welcome and good service during the week but I will say during the weekends it’s definitely more livelier little bit more and it’s kind a pack sometimes depending what time we go but overall the wait is never long.

It’s a good place to go treat yourself or just going with some friends or family or create your own tub of ice cream and take it home. Whatever the case cold stone is the best and is definitely my number one...

Good ice cream! Customer service could use some attention!

We are regulars here at this location. The ice creams are always good, good quality and good quantity!

The customer service could use a little more attention. My wife and I were the only ones in there. Still, no eye contact from the two employees there.

They answered our questions, and they asked what we wanted politely, but no eye contact. To me, that is very important when it comes to customer service, especially if they were not too busy. It was...