Jimmy John's — Restaurant in Rapid City

Arrived for a pickup order around 630pm, upon entering the establishment the atmosphere was unwelcoming and def not a place I'd stay to eat at. I walked up to the counter and a young man and young woman were both making sandwiches while another working was dealing with customers at the drivethrough window. None of the employees greeted me even though I was standing mere feet from the two making sandwiches and both had seen me neither greeted me not so much as a hi. After a couple of mins the women walked up to the register without saying a word. I as the customer had to greet her before she even said hi. I explained I was there to get a pickup order when she went to get it the sandwich were made and wrapped however, none of the sides were ready and nothing was bagged to go. Further waiting for them to complete my order ensued.

The food was subpar, the meal was a jalapeño wrap, this meal consisted of almost no real flavor resulting in a very bland meal. The wrap had more "heat" albeit little heat being jalapeños than flavor making it overall unappetizing. The cookie was ultra processed and tasted like something from a vending machince.

Overall I give this establishment 2 stars. Uninviting atmosphere where employees seem to dislike their work, not wanting to interact with customers. The food is bland and without real flavor, tasting more like vending machince or gas station meals than a actual food establishment.

There are better options nearby that I would...

I’ve only been to this location about 6 times in the last year, and in all but one experience the person taking my order both in-store and at the drive through were both short and rude, right from the get-go. I’ve worked in the food industry most of my life, so I always go out of my way regardless of my mood that day to be respectful and friendly to food workers, because I know how often people aren’t. To just be treated like crap right off the rip is incredibly annoying. The passive aggressiveness, just plain rudeness, and then to be ignored is just wild.

I wouldn’t recommend anyone to go to this location, to pay for what are basically just overpriced cold cuts, and be treated like crap for it.

Baken Park has always been a friendly, and positive experience on...

I genuinely never leave reviews especially for service industries because I give employees the benefit of the doubt - jobs aren’t easy. But the dude who took my order tonight was rude and short right off the bat. We didn’t have a big order, and we were there over an hour before closing. I also ordered a side of pesto bow tie and they gave us potato salad instead. Not a big deal, but when I told him that, he went mute the rest of our interaction, visibly and physically rolled his eyes, walked five feet to get the bow tie noodles, handed it to me without making eye contact and shut the window. Dude, if you hate your job that much, just leave, or whoever the manager was onsite, notice the unnecessary teen angst ‘tude and swap the worker with...