Pizza Hut — Restaurant in Rapid City

Update 04/20: Two liter forgotten again. Phoned 3x since 430 "on its way" In the past informed credit would be received for it, no credit received, I was charged. Honesty sometimes causes conflict but if you aren't going to deliver the product, provide a refund because of lack of delivery, you should be direct and say so. DO NOT RECOMMEND!

From Feb 2025: The food is good. Delivery, meh. Tonight my order included a 2 liter of Pepsi, the driver said he'd be back within 20-30 minutes because he forgot it. I have tried calling the store but the calls all go to some sort of call center. Earlier they said they would send a message to the store, I called again, they said there was no way to contact the store. I just wish the delivery driver would've said I am not coming back. The end. I have noticed that they will have you sign receipts ONLY if you tip under 15% on the card. If you hand them cash before you take the pizza, their pen and receipt go immediately into their pocket. In short, they don't need a signature from you but for reasons such as tonight... I recommend against...

We ordered 4 pizzas, 3 wings (bone in) and cheesy bread. When the order was delivered, we received 3 pizzas, 1 bone in wings, 2 boneless wings and bread sticks with no cheese. We stopped the delivery driver and she called the store to let them know our order was messed up. The missing pizza was a thin crust pepperoni pizza. The driver apologized and after talking to the manager, went to get the correct items. As we waited the manager called to let us know that they do not have any more cheesy bread but would give us a $15 credit. When the driver returned, she delivered 2 boxes. We were happy that the thin-crust pizza had finally arrived. NOPE…they delivered a hand-tossed pizza!! Argh!! And the other box had CHEESY-BREAD!!! After 2 tries we never got the thin-crust pizza and didn’t get our other 2 wings. I want to say the lady that was delivering our...

I have been a loyal customer since we moved here a year ago. After the last two orders I've placed with them I will not be ordering again. The last order I placed with them they forgot one of our pizzas and our drink. I called to tell them and they promised someone would deliver them right away. They never showed up. I called again and they gave me in store credit. I placed an order online tonight and the wait time for delivery was en minutes. 30 minutes after the estimated delivery time I called to find out where my order was. They told me that the online wait time wasn't correct and that I would have to wait another hour before my pizza was delivered because they only have one delivery driver. I suggest that they call customers who make online orders when the wait time is more than an hour longer than...