Robbinsdale Entertainment — Local services in Rapid City

I came here for my first time and was blown away... Literally with all the tobacco and weed vape in this business! The staff clearly saw this and did nothing but the The worst part of what I observed was people that were served clearly past their limit and was offered more alcohol when I confronted the server about this she tried to deny it but I clearly heard her offer more alcohol to a woman that was clearly way over her limit and all of our table said "no! close her tab!" when I confronted the server about this she denied it and said "no I was just going to close her tab" but that is not at all what she said she asked if she wanted another drink and this woman was clearly way intoxicated to the point where she probably shouldn't even been in the establishment at all! And I just can't believe the staff allowed this she even won a prize was up on the stage and couldn't walk on her own and the staff helped her! How is this legal in any way? You guys are serving people way too much alcohol and the illegal activity going on in your establishment is unacceptable by far! And this was just one example I actually observed several other instances of very intoxicated people that could barely walk and were still being served including a pregnant woman! This place just left a really bad taste in my mouth and I definitely will never be back! Also the amount of people that were noticeably intoxicated and leaving the establishment and getting into vehicles and then driving with the staff observing this was also...

My sister went here for a work party. She is handicapped and a paraplegic in a wheelchair. This is a recent accident and she has been really down lately. She was sooo excited to try bowling since she was told they have a ramp so she could bowl as well. So, she gets there and a young kid is working; she goes up to see if they could get things set up for her to try bowling or at least get down a level so she could join the group. The worker just looked at her dumbfounded and walked away without saying a word. This made her feel very awkward. Another employee walked up and talked to her but they never did anything. She sat there the whole time and was bored and felt like an outcast. This was one of her first times out and really discouraged her... Handicapped people should be treated like a person and not looked down on as an inconvenience. I told her we will get a hold of Meadowood lanes and take her there to try again. I will not support this business after...

So the other night we decided to order food from here. Knowing we have never tried the food nor have we ever been here, so we place our order for one pizza, wings, and fries. I got home and as we took our first bit of the pizza we noticed that it was still very very undercooked. The pizza was still doughy so I called back to tell the employees that how the pizza quality was and they told me “we can remake you the pizza!” Then I just told them “I want a refund!” then they told me “I don’t know how to do a refund?”. From there I just told them I am coming back now!, once I got there I had two ladies that didn’t know how to do a refund. One walked off after seeing how bad the pizza was and the other called and figured out how to do a refund then I did get my money back but the pizza was very bad but the...