I give it to the guy in the back that made our salads. We walked in, and it took about 5-10 minutes before someone came to ask what we would have. Mind you, it was slow in there. While standing at the counter, two girls joked around behind the counter around a corner in plain sight, and they noticed me I'm not a small guy. Not one asked if they could help. Some older lady finally came over to the guy before us, then us. All while they joke and laugh behind the wall. The older lady asked the other young girls if they could make a shake or some drinks for her, and they yelled back, "Nope, not me." Then i can hear the older lady mumble something as "it's getting out of control here today." After 15 minutes, we finally placed our order and went to sit. Only three other tables were occupied, so it was slow. As we're waiting, you can hear the children playing in the back as the guy was putting our meals together. Girls in the back of the wall were loud complaining about a door, as they were constantly calling out, "Door!". Never have I ever witnessed this type of child's play in an establishment like Panera. If they had nothing to do back there, maybe they should have cleaned the sitting area and tables that needed cleaning, very visible. They had a few pick-up orders while we were there, so it wasn't too slow for orders. Again, the guy was doing most of the work back there. Won't be returning back this circus again. My mistake was that I didn't video record...
Read morePanera is one of my favorite places to dine at, I went in the this location as I have many times but this time was different. I like many other people have been a bit under the weather and unable to keep much down so I ordered my usual with extra bread. Before being given my order this mousey little girl behind the counter picks up my order and mutters aloud “wow that’s a lot of bread someone sure loves their carbs” first off you don’t know who the order was for and haven’t a right to judge anyone upon their order, secondly I’m pretty sure you have a job because of customers like me who come in to purchase your products and meals. I haven’t been so uncomfortable or disrespected at any location never mind the one on my home town. In closing you should really watch what you say aloud especially when your customers are standing right there! You could definitely use a course in mannerism and customer...
Read moreRegular here and usually enjoy it (during the week). Came in on Sunday and really, really didn't. Most of it was just happenstance but... Half and half was sour. Decaf coffee was out. Told them about both but nobody could come tell me when the various issues were fixed. Having a problem with my back and and was up and down from my table over and over just trying to get a cup of coffee! My grilled cheese which I opened had this blob of brown stuff in the cheese... I assume something scraped off the grill? Ick. Sat near the window and there were several flies buzzing around. I killed 2 of them in self defense! They are now squished in napkins on my tray with my gross grilled cheese and bowl of broth (chicken noodle soup had 1 piece of chicken and a few noodles) not worth the $18 I paid...
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