Papa Johns Pizza — Restaurant in Raytown

I am being EXTREMELY generous with my two-star rating. I placed my order for delivery at 6pm for one large pizza and an order of garlic breadsticks with a woman who told me it would about 40 minutes for delivery which I was okay with. I asked her if I should pay with a card over the phone because I was sure the driver couldn’t break $100 bill. She assured me that the driver actually could break the bill so I decided to pay in cash as opposed to over the phone at that time. After 50 minutes of waiting I called back to check the status of my order. I asked “Josh”, who answered the phone, what the status was. He paused for a long time before saying simply “it should be there in a while”. I said, “cool. A while like how long?” He said something to the effect of “in just a little bit”. At which point I would have accepted just about any number which I made very clear to Josh and asked him to “just pick a number that makes sense and say it out loud.” I don’t think Josh is firing on all cylinders... He chose the number 15 for his final answer and to Josh’s credit, the pizza did show up in the next 15 minutes, mind you, that’s now 65 minutes for an order I was told would take 40 minutes. When the girl arrived to delivery the pizza she informed me she actually wasn’t allowed to carry enough money to break a hundred dollar bill (which TOTALLY makes sense!) and that’s exactly why I was surprised to hear the driver would be able to when I placed the order on the first call. Luckily, the bill was $25.98 and I had exactly $26.00 on hand but wanted to be able to tip the driver but I needed them to break the $100 bill to do so. That said, they still get a two star rating because the pizza is so amazingly delicious!!! The pizza and the breadsticks were perfect! Whoever you have cooking these things is in the right job! Josh, if that’s you, maybe just stay off the phone and back in the kitchen ;)

Even as good as the pizza is, I’ll call Dominos next time. Too much of a hassle for...

Ordered pizza at 6:15 p.m., the app gave the standard 14-24 minute wait time. We waited 20 minutes before even heading toward the restaurant. Once we pulled into the parking lot, I noticed my pizza had "dropped off" the tracker (in other words, it wasn't showing as received, being prepped, in the oven, etc.) My husband went inside to check and make sure that they had in fact received our pizza order. After 10 minutes or so of being ignored by both of the two employees working, one employee checked and saw that our order had been received, but not yet made. The employee said they would start working on it right away (we are now about 45 minutes after the initial order was placed). Twenty-five minutes later I get the text message that my pizza is in the oven and about fifteen minute or so later, I check the pizza tracker and it shows the pizza is ready. It took another fifteen minutes to get the employee running the front counter to check and see if our pizza was really ready. He liked to stay away as much as possible from the front counter. He went to look for the pizza and instead took a smoke break. Two hours after our initial order, we asked about the pizza again only to be told that they couldn't find it. In hour and a half that we were in the lobby, we saw pizzas being made, but none left the building. So our pizza should have been there. By the time, we asked for a refund and left there were three employees and lots of pizzas setting on counters getting cold. When another customer asked if they could turn off the online ordering so that they could catch up, an employee (manager?) responding by yelling at her. I tried to cut them some slack, since they were very much slammed, but it's really hard to have compassion for them when they were more concerned about smoke breaks than getting the...

Management unbelievably rude. This location used to be good. So good I let it slide a couple times I ordered extra’s and didn’t receive them. I ordered delivery. The entire order from crust to toppings was incorrect. After paying delivery fees and tipping, I had to drive to store anyway because after 17 straight minutes they would not answer phone. When I got there the employees were very nice. I explained I paid delivery fees and tip and still had to come in because order was incorrect and I did not receive extra sauce I paid for. I got a refund and was told pizza would be remade correctly. After waiting in car with 9 y/o about 20 minutes I went back into the store and said I was picking up a remake. The manager looked up my name and said “you got a refund, you get no pizza.” I pointed to employee whom was a supposed manager and said he told me they would remake my pizza. He said “I was not here” I let him know I passed time waiting because I was told it would be remade. He again said “I was not here, it was refunded so no pizza”. I walked out to car. I then came back in and said sir what’s your name can you write it down? He says “ I literally have no way to write it down “ after shuffling some receipt paper and pretending to look for a pen. So I ask again for him to give me his name. He said “you can leave”. I have never seen a store manager so rude. Employees were nicer than manager. And they should go back to company employed drivers. It was quicker and all order items...