Subway — Restaurant in Raytown

I ordered Subway tonight on their app and went and picked them up from the Raytown store. I got home and unwrapped them and were shocked as the buns were burned to a crisp! We asked for them to be toasted but seriously?? They were so badly burned we couldn’t eat them on top of the fact both were made incorrectly! I called them and they said there was nothing they could do to refund my money. I told them I couldn’t believe they saw how badly it was burned and wrapped it and sent it out the door. She then hung up on me!

We then wrapped them up and went back to the store. Waited our turn,as they glared at us, and showed them the sandwiches and asked for a manager. She said she would help us in a minute. She the told us she was the one that wrapped it and saw nothing wrong with it. She said this was what wheat bread looks like!!! I then told her that I’m sure she would be proud if I sent her handiwork to corporate at which time she accused ME of burning the bread!!! I must refer back to the fact that wheat bread normally looks like this. Remember? After she accused me of burning the bread, I was done! We left the sandwiches on the table and walked out the door. I then walked back to the door to see if there was a phone number of a manager or corporate number and they ran wildly to lock the door like I was going to do something to them. 😂 We had given them no reason to think we were a threat at all. We are both in our mid 70’s and pose no threat to them. Following you will see the pathetic sandwiches I have discussed. I am venting because I am tired substandard product and service and this is makes me feel better I suppose. This occurred Thursday evening, May 29, 2025 at 6:00pm. At the...

Dear God, probably one of the worst subway experiences I’ve ever had. And looking at the reviews, something has gone seriously awry at this location. I’m not sure whether it’s management or staff but when I went on a Tuesday night, they were out of everything. They completely disregarded a guy who had either called an order or order through his app, they clearly didn’t have his order completed and instead of working on it, completely disregarded him. He went outside in his car. The four of us inside waiting for our food waited for absolutely forever, and I don’t wanna say the workers were rude, they just seem to know they we’re slow and didn’t have anything we wanted and just seemed more flippant than anything, which is disappointing. Meanwhile after 25 minutes (yes I was still waiting in line), the dude in the car comes back in, the lady behind the counter basically ignored him. I finally got my food. I have no clue whether he did. And I don’t know what the hell was going on with the bread, but we opened our sandwiches up in the car and when we took a bite of the bread, it crumbled into dust all over the car. Honestly, it was just ludicrous. Unfortunately, for them, there is a perfectly legitimate and clean, respectful Jimmy John’s across the street. The recent negative reviews and the sheer amount of failures here suggests management but what do I know. I’m not giving this review to bring them down, but for management to read they need to do better. You have issues with staff, speed, customer service, inventory and food...

The worst customer service I've had in years. Stood there 2 minutes without anyone saying hi, I say "Hello", and then this girl comes out from the back. She looks at me, and goes back to what she's doing. No "one moment please" or anything. After another 5 minutes and with 2 other people in line behind me, I say "hello" again. After another 5 minutes, she comes out. She asks what she can get started for me, and I give her my wife's order. She just stands there and says "you failed to tell me what kind of bread you'd like", which is a damn rude way to ask what kind of bread I want. But hey, we all have bad days, it's fine. I tell her the bread and she makes it and asks the guy behind me what he'd like. I tell her that I have another sandwich, and she rolls her eyes and lets out a very annoyed sigh. (I guess that's my bad for wanting a sandwich at the sandwich shop). I tell her my order. She again says "you failed to tell me what kind of bread you want" this time more snarky than the last time. I say "you could just as easily say 'what kind of bread would you like', or even just 'bread?'" She didn't need to be so rude. I'm sorry you hate your job, but don't take it out on the smiling guy who's just trying to eat. Whoever this girl is (she was the only one working around 3pm on 2/8) should not be working FOH. She should be written up at the very least. Her attitude was...