Dunkin' — Restaurant in Reading

The WORST Dunks/coffee shop I have ever been to. I'd rather get an incorrect order a million times over the rudeness they serve here. They Always tell you to hold on at the speaker, and there is NO one in line. You wait at least a couple of minutes, then they Rush you as if they are insanely busy, still, No one in line. You drive up, pay, and 90% of the time, your order comes out wrong.

I've called to just let them know in the case they offer to remake it for me whenever I go again. Whoever answered just says, "Well. I'm Sorry. ....." and I asked if they would make me another the next time I'm there. She said, "You can come back." When I told her I'm already on the highway, she said, "Uh, ok.", and she hung up.

Then when we were back, the man argued that he didn't charge us for bacon (that wasn't in the sandwich). We told him it's included. He was quick to tell us as if we are wrong, and we told him it's On the menu board, and he denied it. LOL So for the sake of teaching him his own menu, we showed him on our phones. He wanted to take the phone to see, but I wouldn't let him hold it and zoomed in for him.

After 5 minutes of saying we just want our money back, he basically begged us to wait for a new one after we said it's ok, we don't want it anymore and we'll come back another day when the manager is in to refund us.

I don't know why I have given them as many chances as I have...

Dear Starbucks across the street,

Please put in a drive thru!

Sincerely, Everyone who goes...

I went there around Xmas time because the one next to jimbos never knew how to make my ice chai latte for some reason and gave me burnt bacon I had ordered as a side. So I figured I'd try them out this time.. they made the drink right, but they tried to tell me I didn't order nor pay for a plain bagel with cream cheese. I got 2 drinks and 2 bagels.. if I only paid for 2 drinks and 1 bagel I don't know how I paid $18 and some change. When I said their was a bagel missing the guy who took my order said I never did, he was having trouble using the register, but it was the first thing I asked for as it was my kids order. The lady that made my stuff said I never paid for it, yet they wouldn't give me my receipt. I finally got it, after she made it and told me 3 times I was getting it for free and the guy was still telling me I never ordered it. Both those reading, MA locations are horrible and I bet they're run by the same person. I don't even get coffee when I go-to reading anymore and if I do, I go to the Cumberland farms to...

Went in the store in the morning nobody else in line. Gave my order to a girl who in the middle of the order had to leave to get someone to help then when help came over had to run to bathroom. The man that took over looked at me with three heads after I asked for a large mocha coffee repeated just hot coffee and everytime I said lg hot mocha coffee he would again stare at me not knowing what that was. I tried ordering two wake up wraps egg bacon and cheese and twice asked if I want it on a bagel. I had 4 coffees to order and 4 orders of food that immediately I had no confidence in any of the order coming out right. Said thanks anyways and walked out. This is the 4th time I’ve had a terrible experience there in a row and now I’m finally writing this review. Training needs to happen at this location ASAP and management should be to blame for the constant mess happening behind the counter. My family will never go back...