Dunkin' — Restaurant in Reading

I ordered a half dozen of assorted donuts. They were carelessly thrown in the bag, so donuts without icing suddenly had it—a complete sloppy mess. The employees were laughing and making jokes when taking our order and when given our order, which would have been fine if our food that we paid for was handled correctly. I made a complaint, we were told someone would reach out to us about our concerns—radio silence. Lastly, the donuts were completely stale! I don’t know if Dunkin only makes fresh ones in the morning but they should seriously reconsider if that’s the case (we purchased ours at 2pm). Needless to say, we wasted our money and it was a disappointing experience simply due to...

Dunkin' Donuts on 5 St. highway in Reading is the BEST !!!! Even thoughI live right behind the new one that opened up on Rt. 61 in Muhlenberg Twp. I'd sooner make the trip out to 5th. St. The new one has VERY lacadaisical service & seldom gets orders right, plus the design of the driveway turn is quite awkward.Don't go if it's raining - the overhang @ the window will drench you, big time ! STILL waiting for some kind of privacy fence to block the order light that's lit 24 hrs. a day & shines in residents' windows. EVERYONE @ 5th. St. is courteous & service is speedy - never had any problems there. Someone should look into these issues @...

This is the Only Dunkin I will go to in the area because it’s the only one that has employees that care about customer service! Recently I visited this location to get some donuts for my municipality staff and the gentleman taking my order was so awesome he was very attentive and communicated with compassion and respect when he talked to me. Then as I’m getting in the car he comes running out to give the customer their wallet that they forgot. This young man deserves a raise and more !!! thank you Malik for showing humanity I wish there were more...