Rita's Italian Ice & Frozen Custard — Restaurant in Reading

I don’t usually leave reviews for chain locations like Rita’s, as the experience tends to be pretty standard—but this visit stood out, and not in a good way.

When I arrived, the store wasn’t busy— there was just two people in front of me who were waiting to give their order because the young man there was working alone on the previous order. The other young lady was on the phone not sure if it was work related. just three employees were working. The other young lady was handling mobile orders. However, after she completed those online orders, instead of jumping in to assist with the growing line, she walked back and forth and didn’t contribute to helping customers at all. Respectfully, she was the heavier-set of the two women on shift.

Meanwhile, the other young woman and a young man were doing their best to manage the now growing crowd. They were clearly overwhelmed, and it was frustrating to watch one team member not step up while the others worked hard to keep things moving.

What made the visit even more disappointing was that there were no pretzels prepared at all—a go-to item that many customers expect.

In any customer service setting, teamwork matters. When one person checks out while others are stepping up, it affects the entire experience. This visit reflected that, and I hope it was...

The vibrant colors and icy treats beckoned to me like a siren's call.

Holy Gelati, Batman! What an icy adventure I had at Rita's Italian Ice. Nestled outside of Reading, in the heart of Shillington, this Rita's joint is the go-to spot for a frosty treat that hits the spot.

The real cherry on top of this frozen fiesta was Allison herself. Not only was she a master at crafting the perfect ice concoction, but her friendly demeanor and infectious smile made the whole experience truly memorable. She even posed for a picture with me, adding an extra dash of superhero flair to my Rita's adventure. Thanks for being chill, Allison.

Whether you're a local looking for a sweet escape or a crime fighter patrolling the hustling and bustling Lancaster Ave, Rita's Italian Ice is a must-visit destination. And if you're lucky, you might just get to chill out with the legendary BatmanJawn himself – action figure by day, ice cream aficionado by night. Thanks, Rita's, for a frosty-fantastic time!

Be cool,...

Pros The ice cream tastes good. Small size should be enough for all ages including kids. They have kid size also which is not mentioned on their menu and perfect size for kids only. They have tables to sit and enjoy the ice & frozen custard. Plenty of parking available back side of the store. They employees work at counter are so patient and clarified all our doubts regarding how each type would be and also they gave some sample of flavor for tasting, so we can taste and decide what we want which is so good.

Cons They don't have any restroom on the spot. They don't accept Apple/Google Pay. They accept...