Carl’s Jr. — Restaurant in Redding

I come to this Carls Jr. at least twice a week. I've never had an issue until today. Obviously this employee was new because I've never seen him. I always order the same thing the same way. So I ordered what I normally get inside, which is, Large #9 Combo extra jalapeños extra santa fe sauce and no lettuce with crisp cut fries instead of regular fries. He acknowledged the fact I said crisp cut fries instead of regular and even said "okay". I get my food and there are regular fries so I said something considering I ordered it that way. What made me upset was the fact instead of saying I'm sorry I didn't get that he processed to try and make me pay for the fries. Then when I told him I'm not paying $5 for fries I ordered with my meal and that he acknowledged me when I substituted the fries he got an attitude and told me he's not just gonna give me free fries. I never wanted free fries I wanted what I ordered. I ended up walking out because I was having a good day till then. Any other day I probably would've asked for a manager. If he was nicer about it I would've been okay and just said it's fine but instead he was rude and didn't care that he knew he messed up even though he tried denying it when my boyfriend even heard him acknowledged the fact I asked for crisp cut fries instead of regular. On top of all that normally I'm read back my order which he did not do and if he would've I would've caught it before we paid and I got the wrong food. The workers name was Colby R. I've never had a bad experience at my Carl's Jr. location on Cypress till today. If I go decide to go back there and he's working he definitely will not be taking my order again!!!!! People are so damn rude...

My husband went to this restaurant this afternoon (10-23-2021). My husband went ahead of our daughter and grandbabies to pay for their order. There was a male employee working the drive thru window that got confused over the fact that my husband DID NOT order anything and was only paying for our daughter's order in the car behind him. The employee started yelling to the top of his lungs at another (older) employee that he couldn't find my husband's order. The other employee calmly tried to inform him that the order belonged to the car behind. This male employee continued to make a scene...yelling and screaming! When my husband was FINALLY able to pay for the order and moved forward, our daughter moved up to receive the order and this male employee started handing her 8 drinks. Our daughter told him that she only ordered 4 drinks and he AGAIN started yelling and screaming at the older employee that he couldn't find the order and the ranch dressing. This went on for some time and FINALLY my husband and our daughter was able to leave with the CORRECT order...FULLY paid. When my husband got home, he immediately called the restaurant and spoke to the manager about the situation and she apoogized but other than that didn't seem to care. We will NEVER eat here again NOR will we EVER suggest anyone else eat here! NOBODY should have to witness employee abuse and a manager that won't deal with the situation appropriately. Employee abuse is against the law and shouldn't be allowed! We have no respect anymore for...

I was kind of in a rush and they were the only drive thru that was completely empty so I chose to go there, however, it was a not so good choice. I sat at the speaker for awhile with no employee greeting me, nothing. So I wait a lil longer thinking maybe they're closed today ?(145 on a saturday) so I drove to the window after waiting a little longer and I see the employee/manager at the counter, the drive thru headset around her neck not her ears, and I wait......and waited a little longer, trying to get noticed by her but nope, I sat there longer. Finally! She sees me, and comes to the window. I explained I was waiting at the speaker but no was acknowledging me, and she says "why didn't you say something?" And laughs at me. I was very irritated and was already in a hurry when I decided to go there and then I had to wait through all that. I think that us when she realized that there was more cars waiting and she decided to put the head set on, finally!! I got my food very promoter that and the lady was nice besides her snide remark. But my burger was good and I wasn't...