Jack in the Box — Restaurant in Redding

So We Went Thru The Drive Thru Saturday Morning Around 2:30am , Got 1 Chocolate Shake which is always really good and all we order from them(Never Have Cared For The Food Unless It's A Grilled Cheese) Literally This Only Happens When The Bald Headed Manager is Here , Literally Tells Me 1 Minute I which Always Turns Into 5-6 Mins , Only Has 1 Car In Drive Thru Ahead Of Me , I'm The 2nd Car , There's No DoorDashers There. As I Am One So I Know What I'm Looking For and Was Just In Line For 10 Mins For A Chocolate Shake If It's The Younger Guy With Short Black Hair , Chubby I Wouldve Been In And Out Within 3 Mins , Bald Headed Guy should be put back on the grill as he also doesn't know how to talk to people And shouldn't have any part of his job that involves with the general public That's Just 1 Part Of Review.

2nd Part Of Review Had A DoorDash Order Around 12:30am Sat. A.m Bald Headed Guy Told Me 1 Minute He's Really Slammed Only Was 2 Cars In Drive Thru And 1 Other DoorDasher Besides Me , You Have To Ring A DoorBell And Cant Come Into The Lobby Or Go Thru The Drive Thru For DoorDash Orders Which I Have No Clue Why We Can't Go Thru Drive Thru As I Believe Would Be Faster For All Involved But Waited For My DoorDash Order As Usual When He's There For Over 25 Mins , Doesn't even ask me for the name im there for , for 15 Mins Which Is Crazy To Me and I'm Always Late Because Of This To The Customer Which He Should Be The One Penalized Not Me. That Short Black Hair Guy Though When He's In There Literally Will Already Have My DoorDash Order Waiting and Ready For Me To Pickup And Things Go Smoother With Him Running the Show also He Usually Only Has Like Him , A Cook And 1 Other Worker , The Bald Headed Guy Usually Has Him , And 3 Other Workers and Always Seems Overwhelmed I Believe A Change Is Needed and Soon And Once That Happens I Believe Things Will Be Alot Smoother and People Will Start Ordering From Here Again I Believe After Dealing With Him Alot Of People Won't Be Back I Only Do Because It Has The Biggest Cheapest Shakes In All Of Town and Also DoorDash Forces Me To Come Here Lol So Yeah I Hope Something Comes Of This Because I Do Want to See All The Restaurants Succeed and Sometimes an Outside Perspective Is Nice and Hopefully Will Take This Into...

Came in through drive-through with my husband and we ordered we got to the window. We were met by Shari who was polite and had good customer service skills, we then pull up to the window to pay and to get our food. We are then met by Zander Read back our food incorrectly and gave us a total over $100 so we informed him our order is majorly incorrect and he got upset that he had to figure out what Shari did wrong and took it out on me and my husband, then he asked us for drivers license and we gave it to him but we simply asked why did we have to give it even tho we hadn’t have to give a drivers license the past year we have been coming here he got even more agitated and responded with a very disgusting attitude we finally get our order paid for Shari asked us to go wait inside the parking lot and that she’ll bring our food out to us I asked for his name cause the amount of attitude and rude behavior I experienced as a paying customer Im getting ahold of corporation the first time and he responded with such a disgusting and snarky attitude of “I’m not identifying myself you can just tell my manager the one with blue hair” we go an wait inside the parking lot I see they 5 cars behind us so I went inside to wait so they didn’t have to run our food out in the rainy weather as I’m waiting in the lobby The little boy Zander decided it was in his best interest to talk about me in a negative and insulting way to Shari and she engaged with him not knowing I’m standing there listening to every rude word coming out of his mouth after sitting there listening to him bash me and insult me I told them I want a refund and I don’t appreciate being talked about in a disgusting manner simply cause I asked a question He then tried to kick me out and call the cops on me for calling out his childish and disgusting behavior He seriously needs to be fired To make anyone go threw and feel that way let alone a paying customer is seriously just vile childish behavior So disappointed in the whole event and the shift lead Shari for not dealing with it Picture attached is said worker who...

Honestly, I felt that this company need to fired this employee working named Kao, four times that I have been through drive through she's so rude and miserable and she mixed up my order twice , once I had to go in so she can fixed my order she knows she mixed up. This last time I went during breakfast drive thru and ordered my food and paid... Then I asked her can I get a LG cup of ice please... She said we have to charge you for the cup and I told her yes that's fine with that...she hand me the cup of ice and charged me $3.21... I was in stock and I asked her its that much for a large cup of ice... She said yes it's promo price...i paid for it and she gives me my change and the receipt. As I drove off I stop and look at the receipt it's show that she charges me for 1 LG Promo flavors drink. I'm so done with this company especially with her working there.....I have spent so much money on order there the first time I encountered with her cost me $83+ on fast food I was mind blown, til I looked at the receipt she charged me individually items instead of charging me as a meal combo that I ordered...when I asked her wow that's pricey for all this ...she looks at me and gives me a looks like what you think 🤔...I was unhappy multiple times. And I keep on forgetting about my experience with her...smh so yeah I don't think I will ever go to Jack in the box anymore or anywhere... I'm done with this food chains and their franchisee so unpredictable with their prices and unprofessional with bad customers service skills... SMH so disrespectful and disgusting by her actions...I also work in a services industry as well and I will never treated customers like that never ever to profile them and look down on anyone... I will always treat them with respect bc they are a paid customer. Without customers then there no Business. Unacceptable...