Starbucks — Restaurant in Redmond

I used to be a regular and order ahead to avoid the line.

Today I had to wait for 30 mins and while doing so checked with the folks couple of time about my order and their blank,blunt answer was we have backlogs for orders online.

After 30 mins of waiting I head over to the counter to ask the worker if I better order in person instead of over online to get my order fast and she was "yes". I was at my wits end. So asked her about what to do with my online order as I had already paid for. Then she was unhappily checking the system and asked around with co-workers about my order. They didn't have it ready despite it is in the system. Not even a lame acknowledgement of their mistake....it's just that they were doing my order that time as if a favor to me.

This is the last visit. Folks you lost a regular (as in daily) customer and with it goes the tip that I generously give...

Unfortunate - They where out again! This outlet does not always have Nitro available. It is understood inventory runs out - no complaints about that - especially the current state of things. The unfortunate part is to find out when you get up to order and not before. Finding out after waiting for 3 or 4 cars. Then unable to leave the line and needing to go through and exit the drive thru only to go to another. In addition when we arrived at the window no one was at the window, they scurried away. Would have suggested they put up a courtesy sign, something like "Sorry we are out of....". The big deal is this is the 3rd time in 3 months. Honestly it is extremely poor service and is a "to bad to sad" moment. Coffee is great, and the staff is super friendly. We went there for coffee and it wasted 10 minutes of our day. ...

Horrible service 3 days in a row. Today, I place a mobile order at 7:27 a.m. I got there in 5 min and at 7:52 my order was still not ready However, the prep time said 7 minutes. I was so annoyed that I left. i told the guy to cancel my order. When I walked out I called the store and spoke to the manager and he said I would have to come back up there later for a refund which is a waste of time. 3 days straight I had to wait over 10 min for a mobile order. If I wanted to wait I would have waited in line. This is the worst location ever. The beer creek store or the retail location service is so much better and strives on customer service. This location could care less about...