Antojitos El Sabor Latinoamericano — Restaurant in Reno

I always try to return because it is important to me to support a locally owned business and I actually love their menu however after consistently receiving the worst customer service probably ever, it’s hard to hold back. I called to place an order ahead of time- was placed on hold for 15 minutes. Once they finally took my order I confirmed it with them before hanging up. Upon arrival they only had one of the items I ordered ready which was a “fresas con crema” (just strawberries and cream NO toppings or anything fancy) they charged a whopping $12.00 for this. I assumed it was for two and maybe the other one was still being made? After waiting an additional 10 minutes and noticing customers ordering and receiving their orders before me I asked them if they had my other cup of fresas con crema, the employees became defensive and argued instead of offering to make an additional one. When I pointed out the price I paid for just one, they were all suddenly silent and still refuses to make an additional one that I was willing to pay their $12.00 price for. Awful customer service over the entire staff. They refused to apologize and refused to help. Will...

I’m giving them one star because As the employer they supposed to provide with safety equipment for their workers such as face masks and they don’t. The workers have to bring their own. That’s not all, the workers have to pay for the shirts and aprons. The aprons cost about $25 each. Not only are these people working for this place but they also have to pay and bring in their own face mask because this place is too cheap to provide for them. I will no longer...

Seriously love this place. My first time visiting this place and I WILL come back. Who I assume to be the owners son helped us today. Super nice young man. I had the Chamango and it was exactly as I expected. My wife had the strawberry watermelon agua fresca. Both were amazing. If you are in town, you need to...