I had the worst experience ever at Valsos.. I have been to Valsos many times, and my boyfriend friends, and I usually have a good time. However, on May 14th, My boyfriend and I went during the night, and we waited 30 min for two cocktails plus an additional 45 min for just one burger. We understand it was crowded, but we also got overcharged for the burger. Also, a 20% tip was automatically added to the bill without our authorization. I always like to tip 20%, but at this time, did not believe the service provided warranted it. When we spoke with the Manager, Alex, he basically threw the bill at us, said he would cancel the tip, and said he hoped not to see us again. We left with a sour taste in our mouths and paid the bill. On our way out, the Manager Alex came running after us, claiming to call the police because, according to him, "we did not pay." We did pay the bill, and he did not process the cancellation of the tip. He made a false accusation and threatened to call the police. I had never experienced such an uncomfortable time in any place, and we hope none of the customers have the same experience as ours because of Manager Alex. I'm not sure what kind of training this person was given, but I hope the restaurant does something about it to prevent any experience like that. We did not have anything against the staff, but the Manager's customer service was the worst we had ever. We would not come back to Valsos again. Alex made sure to make us feel unwelcome and not safe in there.