Mattress Firm Revere — Hotel in Revere

Ike in the Revere store is great I met with him twice..first time he didn't have what I needed..I walked in I was quite specific,he directed me to amazon because the height and brand is something he knew.for the honesty I told him when I was ready to buy my bottom bunk mattress I would be back,because I was keeping the old one for now..no one is using the bottom bunk,it's for sleepovers when covid ends lol..or a visitor..he said ok..well here we are 4 days later my husband decides buy all new at once,even though no one is using it,so to his surprise I actually came back,and a lot sooner than he thought.again he was helpful I walked in I told him no one's using the bottom bunk he said he remembered and I said I don't need anything wonderful but I don't want anything that no one could sleep on if we needed it he showed me three different ones gave me the prices I let my son lay on it and my son picked it out and it came out to $300 on sale.I thought it was fair what I like about Ike is that he doesn't try to upsell you something that you don't really need but he's honest about what is too cheap and isn't going to be the most comfortable thing if someone had to sleep on it and I don't want to sleep on anything that is awful if I had to, so we ended up with the mattress firm Euro top which seems not so bad.my son likes it until his top bunk mattress comes on Wednesday.Revere didn't have it in stock I had to pick up in Everett Wich was fine, with me I went home to get my husband and the truck.fyi,if you buy that bed make sure its an enclosed car or truck it's light as a feather may blow away lol..may even fit in a wide suv with all seats down.when we went to everett,it was less than 3 minute process..they had us pull up at the side door they brought it to us..my husband loaded it..they probably would have done it but no need.i didn't catch the guys names in Everett but very nice gentleman, clean cut professional type but also polite and courteous made sure to greet right away and ask how I was and thank me for shopping with mattress firm,nice night stay safe.over all wonderful experience..I'll tell you I bought a mattress last year I won't say where right before covid hit.terrible experience,had nothing to do with the 5 months it took to get the bed because of lockdown and warehouse back up.but the rudeness and pushiness can be horrible.i tell everyone it was a great experience once I received the product because they were nice and apologetic but awful in the beginning..I buy a new mattress every 2-3 years so I will be here to get my new king!!! I hope Ike works there still!! If not I'll jump in Everett and see some polite guys either way mattress firm does a great job selecting people who want to be there ,and be helpful and train them so they know their job correctly!!! I'm a corporate girl I love a good smile and good attitude!!!! Thanks so...

Edit #2: I had someone reach out to me directly and we were able to get the restocking fee/delivery reimbursed. Very pleased with the customer service. Despite losing out on tax, at least we are not losing as much on our mattress exchange.

Edit: we did not end up liking our mattress and mattress firm has a 120 day guarantee. We decided to go on day 110 something along those lines to switch to a different mattress. We found one we liked for a considerably more affordable price, but upon processing the exchange we realized multiple things: 1) tax would not be returned to us (I guess it’s MA state law that tax isnt refunded after 90 days, I didn’t appreciate being tricked this way), 2) that we would be charged for another delivery yet again and 3) that doing an exchange for our mattress involves a 10% restocking fee (absurd considering the price of the mattress), so we only got back like 30% of the value returned to us in processing this exchange, losing out on nearly $600 dollars. I didn’t appreciate not being told upfront in the sales process about the tax thing and what an exchange would imply in terms of value lost. I’m not pleased with what happened and I hope everyone is aware of this for when they purchase a mattress in the future from them. The associate who helped us was great and understanding, but the one who told us the tax thing was snippy and rude, and I didn’t appreciate his attitude.

Ike is absolutely amazing. He helped us navigate the overwhelming options available for mattresses, and helped us find the perfect one. We were very pleased with the entire shopping experience and at no point did we feel pressured to buy anything. He’s an excellent listener and really knows his stuff when it comes to mattresses, he will ask pointed questions to help you find the best fit for your individual needs, being receptive to your feedback and navigating through the many options in the store all while taking your budget constraints into account. If literally ANYONE I know is in the hunt for a mattress, I would not hesitate to send them to Ike. Mattress Firm is lucky...

Being in a customer service based industry myself, I expect and respect quality service in any business I enter. Last night my boyfriend and I were heading to Target to get my mother a birthday gift. There was a mattress firm right next to the Target and we decided to take a peak at a few mattresses since ours was just not doing it anymore. After browsing for a few minutes, Tyler came over and three hours later, we had a mattress. Still no birthday gift for mom though lol. Tyler, along with his manager, Ike, provided quality customer service as well as providing advanced background knowledge on the mattress quality and the industry as a whole. I never felt so satisfied with such a big purchase. They put us first the whole time ensuring us the lowest price possible. We saved thousands of dollars and left with a great mattress and smiles on our faces. I would recommend this store, more specifically these workers to anyone looking for a...