Pupuseria El Rancho Antojitos Salvadorenos — Restaurant in Rialto

For transparency, I did not try the food. It smelled and looked great. It was super busy on a Friday evening at 6 p.m. There was only one waitress there and she kept putting oranges in their juicer. I can not remember what she was doing the entire time. I know she did not answer any phone calls because it was ringing the whole time and something else kept giving notifications. She looked like she did not want to be there. In the nearly 40 minutes I was there, the waitress took one order. I only saw food come out to one table and the pupusas were pretty big. I saw a few groups of people sitting at tables with completely empty tables, no water, napkins, utensils... this must be a self-serve to-go food spot. You get to pick up your food from the counter and they do not use numbers to identify orders. There were people there longer than I was and they did not receive any food or acknowledgment a single time before I left. That is why I assume the food is good because they looked miserable and still kept waiting. I noticed that three mobile orders were picked up during my time there and I think that is the best way to eat there: call ahead and order on the phone because they take forever to make the food. You have to park in the back alley where they have limited parking. One day, I will call, place a phone order, and pick it up in a couple of hours so I can finally try their food. If you HATE hospitality, attentiveness, prompt, and amicable service then come here because you will not find that here. Just avoid the place and call ahead, that seems to be the best way to get food. They should have more than one person handling the mobile orders and all the tables. It would suck if she also has...

Came here on a Sunday at 2:30pm, while my kids and I craved pupusas. I walked in with high expectations from prior reviews. Upon walking in the cashier was busy handling food delivery service orders...no big deal. I asked her if we sat ourselves and then they would take our order she said yes. We started looking for a place to sit so they could take our order.. then an older lady asked us to order at register...again...no big deal. As I started ordering the lady started mentioning that the platter that they have advertised are not correct. The platter "Tipico El Rancho" is advertised with rice, she said "no, no lleva arroz, pero si dice, pero no" ok fine. Ordered 4 pupusas, 2 bean & cheese and 2 cheese...again, menu states pupusas are 3.75 and the upgraded are carne asada and pollo..an extra .75...again, no big deal. I was charged 4.50 for a cheese pupusa! I asked the lady and she said I wouldn't be able to find a cheese pupusa for 3.75....it was literally advertised as so on their menu! Ok, we ordered the food and waited for a table to be cleaned up, asked one worker...waited 10 minutes asked another worker..finally we're able to sit down. When the food came they only brought the Plato tipico and 2 cheese pupusas then proceeded to bring 1 bean and cheese one 10 minutes later...another 15 minutes passed and my daughter had to go ask for the 2nd bean and cheese pupusa.

False advertising, slow service and bland food. Unfortunately, we came here on a whim because our favorite spot (Pupuseria y Creperia El Mesón) is closed on Sundays. If you're in the area Monday through Saturday I hands down would recommend the...

The atmosphere was nice, very clean and pretty. The vibe seemed nice but I was definitely thrown off by how dark it was;a lot of their lights inside were off, despite having customers dining there. As soon as I arrived, it took a while for anyone to show up and service us, which was a little offsetting but once they came to service us, the customer service was very nice. The lady at the counter was kind and inviting. There was a slight misunderstanding with my phone order so they had to compensate the error and she was kind enough the explain it and own up to the slight mistake. The food itself was decent, but it didn't live up to my expectations. I had the pupusas. They were hot and fresh and filled pretty well. I was given a nice amount of curtido and salsa to accompany the amount of pupusas I had ordered. The pupusas lacked some flavor and were a bit dry; the beans in the pupusas tasted a bit undercooked. Overall, I would try this place out again, but it wouldn't be my first choice. Thank you for...