QDOBA Mexican Eats — Restaurant in Richardson

This is my second time here at qdoba, the first time I came to qdoba which was not at this location it was amazing! Food was great, service was out of this world. This location is honestly horrible, with it being my second time, I didn’t have my mind made up on what I wanted yet, so as I’m looking at the menu the girl asks “are you ready” with an attitude.

As she’s preparing me and my boyfriends food, she’s slapping all the ingredients onto our food. My boyfriend ask for extra cheese and she dumps the rest of the container of cheese onto his food. WTH?!

Her delivery and her attitude is what threw me completely off, you have workers at this location acting like they don’t want to work, so why come in!?

Let’s not talk about the fact they had no ice in the drink machine, I had to walk back up to the counter for the girl to fill my cup with ice. She didn’t even fill the cup up she handed it to the guy to do it! They had no drinks! No soda! My options were all diet drinks and vitamin water which I don’t even drink!

The list can go on and on, and I can say this store needs a lot of improvement and y’all need to reconsider the girl with the glasses and long hair her attitude and communication skills suck!

I don’t know who is in charge but the staff needs to improve nobody acted like they wanted to be there, and it wasn’t just me who had the same...

There was a woman and man on shift when I came, around 3:45ish- it was empty and now I know why.. as soon as I entered, I kindly greeted but they just gave me a look and asked me what I wanted. I ordered the cauliflower mash thing just because it’s the first thing I saw and I definitely felt bad for coming in? The man attended to me but the woman was in the back having me looks, and when he made my bowl he just did small half scoops just to rush and get me out. I asked to add lettuce and he told me it was $1.50 extra. He also grunted when I asked about it and they both had extra attitude. I wore my mask, I was super friendly (because I know how it feels working in food service) and I said please/thank you. However I was treated honestly like I was an inconvenience and on top of that I paid $11 for a half-filled bowl. I would not recommend, just go to free birds or some other place because honestly the hospitality is NOT IT here. Also, the woman was answering the phone with her gloves on AND touching the orders with her gloves on- which I found really unsanitary since she was walking in and out of the front and back. If I could honestly do less than a star I would, the whole interaction, the food, and the quality was just unacceptable and rubbed me...

Typically a great location with friendly staff. However, I cannot give a pass on this 1 interaction. System went down can take cash only. No big deal, however the lead on shift letting her emotions get the best of her, and essentially calling me a thief because she did not check the ammount of cash I gave. 11.65 was the total. Gave 12, a 10 and two ones. Did not bother checking the bills, one of the ones is a fresh crisp one so they typically stick together unless you do your diligence to check to make sure. She did not and assumed I gave her 11 flat then proceeded to go on a tangent "I'll allow it just this once". No, next time get off the phone with your boss and serve the customer infront of you, when its not even busy (was the only one in there at the time), check the cash like you're suppose to in cash handling at the register, and keep your frustration and emotion down. I'm not the reason your system went down, and I'm not the person to direct your annoyance and anger at. Absolutely appalling, as someone who also works in management.

Only good side from this visit is the food, and the wonderful young women who prepared my food, who is always a positive factor in every visit.

5 star service for the kind line worker

1 star for the...