Shady's Burgers & Brewhaha — Restaurant in Richardson

I recently moved to the city of Richardson and I’ve had shady burgers but a different location. I had some family in from Arkansas in and I suggested we go eat here because last time I went to the Dallas location is was good and I enjoyed, it this location was totally the opposite! My family and I walked in and from the moment we walked in we felt uncomfortable everyone was staring at us as if they have never seen a mixed or black family we disregarded it and walked to the front. We met what we thought was the hostess Betty instead of greeting us she looked at my sister in law up and down and said were busy we have a wait it’s going to be awhile since we had a group of 8 -no hello, welcome, hi sorry we’re a bit busy but let me tell you the wait time, nothing of the sort. As soon as I felt the hostility I looked at my husband and said we shouldn’t eat here I didn’t want to feel uncomfortable or unwanted somewhere. We then started looking for a different place to eat at and once we found a place and we’re driving to it I called the restaurant and just wanted to make them aware of how we felt so that didn’t happen again because it wasn’t a pleasant feeling to have or to have your family experience. I called and asked to speak to the manager which happened to be Ms. Betty I explained what happened and how I felt when she looked at my sister in law like that and my family she kinda laughed and said “no I’m sorry you felt that way I’m just busy something about having to be a bar tender, hostess and taking food out to tables because her staff called in” she never showed empathy or was sincere About the situation I didn’t want anything else but her to understand. It made me feel worse to call and tell her how we felt discriminated and uncomfortable. I work in customer service and I know even though you’re busy you still should have manners and show respect to people and your customers. This location doesn’t show that and unfortunately because this experience I never want to eat at any of...

Took the family to Shady's tonight. Not the first time and not the last time, but possibly the first time that I have reviewed the experience...and tonight I am compelled because of our server (more on that later). This is a good review. Our most recent visit was on a Monday night at about 6pm. As expected, the restaurant was fairly busy, but not so much so that we couldn't just walk in and grab an outdoor shaded table with views of the Olympics and MLB on TV. The atmosphere was just as you would expect...welcoming and warm and clean. The drinks, starters, and burgers were as dependable and tasty as usual. The big deal tonight was our server. First of all, he was about 7 feet in height. We very quickly moved past that because he was right on top of server duties. To be quick - he brought us waters, took our drink order, came back and took care of starters and dinner orders. He was extra attentive without being weird or intrusive. Totally great in accommodating a couple of special orderings on our part. However, the icing on the cake, was that late in the meal, we ordered an extra meal for my Celiac daughter who was joining toward the end of our dinner experience. We ordered a burger on a gluten free bun and fries...he was very quick to let us know that the fries would be cooked in a fryer that did not discriminate between gluten and gluten free. He went so far as to let us know that the fries could be a concern for people with Celiac. He might be the very first server, at any restaurant around the country, that we have encountered in the past twelve years who connected gluten free with Celiac! He was very considerate and even presented the to go meal in separate bags so as to not cross contaminate the gluten free burger with the fries. I can't say enough how about how appreciative we were to have a knowledgeable, thoughtful, and generous server. Go check out Shady's if you are in...

I consider Shadys burgers to be one of the best burger spots in the Dallas area. The reason being that they combine great food, along with fantastic service, and an amazing atmosphere.

One of my absolute favorite traits is that the burgers are not dripping with grease! It’s has some of course. But the bottom bun is very dry, giving the burger a very clean feel.

Secondly, their service is top notch. Even when the place gets busy, the servers are constantly checking in. The food always comes out fast and our orders have always been accurate. For reference I’ve been going here 3-4 times per month for 2+ years!

Lastly, their patio is one of my favorites in Richardson and Dallas as a whole. They can keep it cool, warm it up, or mitigate the wind. Even on a hot day it is usually enjoyable. But if it is not, they have the a/c pumping inside and will set up giant fans if need be. It’s also really nice not being near a major street. Many great patios around town are ruined by a nearby highway or busy street. This patio feels much more secluded.

Their vast selection of entrees, appetizers, and beers keeps me coming back to try something new. Every time I try a new plate I’m always glad I did! They also have great lunch specials.

Lastly, it has the advantage of being in Canyon Creek Village which has a ton of great places to go. After Shady’s we often get dessert at Sweet Firefly and/or play in the small park in the center of the area.

I can’t recommend this...