Starbucks — Restaurant in Richardson

This is the best location of any Starbucks that I've been to. The management is stellar. Danny and Sonny are running the show in this place and have absolutely exemplary people skills. I can go to multiple Starbucks in the region, but I choose to drive out of my way to go to this one whenever I have time to sit down to have coffee due to the great conversation that I get from these guys. I'm more than just about the great Starbucks coffee, but the atmosphere & vibe also play a large role. You can tell that they care about their customers and their employees, and you can't fake that with some people, and you certainly cannot fake that with me. I highly recommend this location for anybody even if you have to travel a little bit further to come here. Also, a notable mention is a gentleman named Erin who is a great young man and employee at this location. This is the first coffee shop that I've ever been inclined to actually sit down and spend any time in, as normally I just grab a coffee and go, but yeah, great store. Swing by and...

I decided to give this store another try because I didn't have time to go the opposite direction from work so I stopped by and guess what happened?? Nothing has changed the workers are still incompetent, very slow and very inconsiderate of their customers, there were 2 workers this morning and only one serving customers and the line was backed up 8 customers and some left and they looked pissed because the other worker instead of helping her coworker move the line so the customers can get their drink in a timely manner this fat girl was worrying about stocking up cookies while her coworker was telling her over and over can u help me can u get me the tongs but she kept cutting in between us to stock up the cookies, that worker needs to be fired or something has to change because they are treating customers like we are asking for free drinks but I had enough of their incompetent and won't ever be back and this is how piss I am I say this store is filled with low life...

I got the wrong drink. After I got home and it had been 25 minutes or more, I had to drive back to get my right drink. She offered to give me the same cold drink, because she said it was still hot! I told her it had at least more than 30 minutes, and I wanted a new drink! They didn’t even say I’m sorry for making you drive and waste your gas to come back and get the right drink and then they give me a drink really fast and said here you go, and nothing else thru the drive thru. She didn’t even apologize for making me struggle when ordering or at the window. I was trying to give her the wrong drink back but she walked away and left me there in the drive-thru with their window open and never came back! She gave me the drink, and said here you go, and left!

Anyone can make a mistake but it’s how you react to the mistake and this is not the first time that this location on Jupiter and Buckingham makes a mistake. Their lack of customer service...